Retail
June 4, 2020
Considering how badly Western retailers were struggling pre-COVID-19, department stores would be wise to look at China’s “New Retail” model for inspiration. Image credit: Shutterstock
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iiBIgy8D6i2Iqe1Df+y3i0YX+pINKW7db35n7JeEZk+o2n8keqRmOh6V7dGeryg70sGmuKA5iMJ5MfuchUvvBDJw28ESVzkr\/978hnn3B8WG+XaPUdSlVVklGNXhfkRVbAeixJvVACbHJK51+4owm9qNHJBXZbGVp02vGPEwuoLrlnFk3E5pORQ0DPYyBdHIFAWTkPaLcuAH716E1bnwtLBbUNPcZv8J4IMgIa6HKrmAQ4\/yiiAyjvPmGm5+\/Ae3YtF\/WaU6+9c+\/5QYqw9zuIJSkiSZpIasFQnHhwAZ5ct8HxaN91tGYq1QUtDFblXxzgLxhye7TAOg5yU6F4NBfVupu1\/qwzCI7MYam7n\/ZtWJDikeGYTdmT86nl2fAo3n0qQorcU4\/ZIheFk6NQyxGt3uhedcwePQlkNzVqnULsV6SUKKUZ1Kyomdud9a4Dvpn1XoGy2T6wyOfKq6yTE6tKvMa4JHmMYEbEovTD\/9vudu05DlEZuu4iaKNon0ujfoYEzT0IOye28cDFJgthHcrzxtmrnqgnD6EUJJvk4E4TCtyqtEkGlvtEmEHv0ucjvRGsYW2yOfG\/zMdUiIogBH3iCJxnFD\/uPH8ZX5kXWfEpNWm8cDRn8X6ynoZ0otXB+jsMiCL0QquZpkl43LKExoRM16rfSwvZ9iKLJ5DRGhaUXWXkL9MtFsS+3ld7N9OxZh8BcTA432VYBw57BvjssvvpJTJqLhk9KAcj4ZI5cQQG3WVipl8cKZ96xJG2s2ZwdbNDCIIToAIZTwxOtwExkP5lJWuP8Ybvo2e4H9h0iz9sGB+hZk+nqoQvKpmrZX\/koSVJKpn0eTFFhJhl4xlIMAFhXp2tkPVDAFebtLT6+wbqPPSq3QQSDkkJWh6dfkeov8ErF7JZLRU+EAWOPk9pljlk9FVutQKVzyD2EwhBJ0T9rZR3H78JZJ3X30pmepEguDLHFt7rOP61jqGOqef4Sdhzfn\/jfkXYrFF4lQCNGSiY93qi8y4aHkUg9LYwygXlLpqKsDdHsJvQp30zZt8jnqnqSTJKTNaplTCDMIDd\/thXqrmSx61lbxo0RYY+mWP5N\/JgHHj56dLHa+zDR6eqsQUVWDCH1ElMEwYiwxdpjzWB1d9\/cld2ZULGuk3i4rQzeczebYHgFu6F5Zf\/dXc+WHdorTZ+latao9SJe+dK+CQ5MNEVV4I5PSgRfswVoMhkSIqgH5NFFdiU2TyB1WPoF2VOweH3oWfZn2U\/GvFzyVM5Ky7QTCxEwCWKmzFCTk0TlQqZomf6MuRYw17VOetXldu8krL\/OrjE91ymyG1zNUnb\/HdAZaDR9o\/f7Fuu+wFcVlJ346HRkdloahVyYzwss0kd72a0AXmpP1TMKg0ROHW6v\/bcLIPbnDZblPaS9dv2fguRw3zzc6KWLxq28XVcTwr+1td4p7BWKRQEG9xMo4C2ia39Iot1eQL+AamrkEkp1Q2Nkth+K8SsdHvNr9SzNw501U3RksYKw2Bs0CHwHKQiKCle8pUn9HydS1AZ+xxezlfp+QqxeEM3+R7Nv37EDFhm4GYkbrBOSpiU+42I0nyru3fjclw2zPYf7N2VbZhB5AQo8uJcQG4DmhpdQzNOYxPOVtu4hJR0VEWUaK+RZmkTOvGCJ23+JwDVPhpEWhAA3J7lAKVmGDDlBq7j94ceLpma2NOfGKBkG6ZxBL9mAMKJWC9s4SHYxiX\/+EUS+VGuOONdpJpJR\/vD+\/NAAbN5S0c9TxD06p6DmmHvRQrVMwLR\/EYDHZsjQZHboCzXxXviIk2ffM\/yl2Z3CWbr2E8JHmkM3QXjay3fpoF9X4GN9SLYQE4RZrupITkTBCW\/yrIsXR1G\/a+kgAtIvX4BHrFvJsZff9OxdOvAOH86X23GuCM4+CzKLapc+bAbaxFNXncVph+GVeDoRFP3dlbYf1AUjLeBCcyYI7GBgYdKKe29y0gdETxGzBf5TGx4u6LBI3htAPEmKv7QjEZYm1roRDGxJQImt7kFv3Iv0inwcLVWwqr\/WQA7kuwkfPegldPetSniHrMuwzISsZxIhnL5zXcgRl+OnZishBm1gH4RW0LwIgv+6Ux+vWyYvJRmxO5gmkbfRuQUe2caowGLTJnlm1Fhl\/HD10pzFOwvmckeewdOOLGxQlOK3XdRNazC4nPfsIWG4w+m0SMV12gMDplUbGrj1ZGdFFA8gxvdusq0lpZM\/V1OH3ohJgncTCC+9Ep8B5mWoUAegO57jHLXooYbdvO124FhShUTwaQAQhNrYALPKNvlZrswPYwQkg95YJnLxUM\/61sTgploLiMaZC7yLpnCYssu3UsKXGhGVZb6bGQjwsOez53F3FT0Htit2grDerbt1waP\/6LI26KBOzE8UTgd3a4RrfuHgDSHmOdDyLw8o3iAPzic5K\/DKgu1E9+TWyWEThXguKLuNvqgLxN2D63D38pXIjy68zdsR4VEFslC+8WFt2ZVx4FLvGs26kpEVH2ndWhN2jAJeB+fZsE\/AQlImLxT33kp3\/El37mqUGMmebPF7QFqKGFkDxGgB2aEMB7fAmSL25rz5battBnX0Dy\/wxYG\/53tlCxfed87VM\/MO+cNVfIRM06dkSQH+q2fGCnuOIN60h\/wTcwX4pneINm8A+3LQkNZF3ZsMN52pTB1E26MnRHjt2YBeMTS+Pp8tOJEZtIJUm4TXr8s0cme9bv9zn+fuLd50K0co9zMoZUlP0c\/V74SysVnqvhB32mTv8B19zqcw+kewniRjYVuZjYDw2gbXBeJe\/fzcqs6sEoudrEwo2mrTSZQ3fHNqDCF3QZBHESFAXpiTglhr9icCtfFD7FQxUz50uUjAG6D8FnXG\/nqM0IqIueggcTOXXbQ+buxTjFxUFkaPzwMWit7kt8HdEEp+GjvrNMrENNFrPtSjSkPVYr9M0y\/XsNrPFaYSwyhpHF1w\/7xaYRokaj5J8p5D\/BP3VKf\/FEN4t7BEzeod2q2lJzfjcutwwByk1IvJUzWG2edci9KePjJnR4aS2nUQ11KxmnuHNmgXqgjkblNvVB1MLLE1KxoASsgMpvNXTOAVd1adjmZ1qFPMIcwa399yxDGaQ+kXfoWiHmC+WxC3vXy3YZ3rpQC1dHIBh8El8STTBwCEWO1F3S3EB0Y\/ElaWJQUwtu8jevIQCJcyUeiHmu\/1nGUntgZaOYEOwwQ\/OaRtmjUP5Z9U1u4nIiwmEjDgXyS6IHS5P3aI4zLbXnQBDZM0\/tTH0nHY09Q5H6UErNnaWURWoYcgokNxAV3CYmJfil3UAPpdr+8PSMKSS7NB\/B6mdkqE3pcrLGXl3ZVZz7XorHxEDgdmluoDRMM0sPycZAzgpKkaoVoYgiDzcrA8r1Juq20JVVGd4jznl7SsmiExcZyb7T4jJuZJ8oWKnKzOD9ULVKJClvtxiNe\/eC0WyJysdyBfWPGj5gY\/UMNe8lMwVIcKS\/Frku86138nfSt3AqR3V8SVATLqfGAjeaJkTP3MBY50N5Sc\/WhndxuBcZFfB6EnbyKVLwceMjCnkVmdFEweIDv0P084tDeU13IY2BKGRqJ1xj0x1UOMF1PFbtE2J5HNAcltjD2TPep8MZTwwyWd+QfhEE8TicipnzGOfM0USSflg9Vc1S\/jvqStS5mhYvvIUFciXqnTzZmfwfbWLlugRJnIxt1r4v+y7QunLTNxu1NZJgFIREeV9c5Nk6KuO0gNCHdPOq7U+xrgDeog9EB5SBEvhx7D+iDtCH25DK7cgFZGcbJ7VDT9P9hYHo0HwZxPgjwU\/jsF5CH2zlROcyUz7QLXLAl7C20NiW4tfJzhpeZGIFaPj4gYV3G7rSYv4oJ0mf3IlT6Qwu77SxCqcLxSSscH4y3B48AeH\/NMP66JKvve+3Vij1oKB\/YZWLshl0bZMkdJIf18NaaFHweOk+oLFEOeDxWUnxMzvKf1uYJFs+e4dVtu5+D++WfmSnDTJzq45xgoiUTYMBLKSJTGtGiaqLldHpDy5JiSfE0S6U24cCNgKylIpZPGhlfw\/LVRnt9Ocr5GMn4uiLUdj1sbAd7dnQ0TM8Pcn1bHlfAjNOMgeFQUbEkkUtvRuFr5s6Z94xblPjm7AngVz1zF+G1Prx+9HLlT1T5Oxrp1L6RWFGDhkD8gJ3nbOgg0wyryrin\/SMqGyVijolgg+54IpbNOev9swU+G9JQ34PO4JmC0Hy2LDxd\/6FQLGhV2X\/G3kwDvjK0WBlnraNUHR07ZSHszdJdGjU6UlEJKHLvFhPYRt+uU+pCttszV2VCNYLkVc40F9aMTY5t2pTaa02AMjDXuNTZuDC05Mxeq2yolbu0TJJ2BumDIiTy9GE1UiNlVQsV9H\/jc01NUXCG9jYlIOSlvYBXfJ27p8ltvBGXHpcP2yV1kImJIRVUW09cIqng5qWDEKA87\/lFpPifAUCsm7p3lxrB71BgT\/NK98l90yNsqjgD5P\/JDamDIRS+5VGlAfkpMkkDtKdYeN+1+WPBgeg5O9g8LFs9WykxT1e8IlzjG27gnOJIA4aI2iaOUjWaUPd3qhEM1xnfg53HK\/oo5lbcOxhWauiQ45oKiC3M0uH10f68JovKXrAB2PF8y0v73NDJ5ixbSPlxJxo85RSn\/kZA6AYauRLYlflLa5DbI1s2oUkT2tgd0SkxcIgUc6kc1aPw+HBH5gdHa1evykx0AkqXGF6Iu+U8IQbB\/oTJyOkEmnZ7abb6v8g8aDJZXvn+Le4d1fTxCesMzj1alXCim2N+Nyf7j\/JTpER0\/sIqUxPIJNWGdSAY11yoSC6wOnWyosJRtfB6N+wrCzn3Oqm6v6wc7jeGCIFdzUhlObCpsv7jEm52XYcJvCOSpBrc8k8zpnvtU5esDlxBwDbLO2ofEDyTmPvz9lhdmG6Stz5RxKzEFtiF2jlJTbc+qydWtsU+fGI75LLA9T7GLhMOrxeMx28F6edcgseZDqoKipLtx3Sf51DO2rCMpcJapXcdPmfdmGCvr3sL0SoL4bwAwLAEZT6kcJAcR2oS9f4oXhY5DB1cLe7VUbVfIzY0MOKxYmukiG8bk7K5\/lUwQJdtXeOKOz3F+8d8MtGm+inAa\/WA+RiWRlrlQChZ7KgLSh8H7EzUhtjOg0qA7qteHj3hR3v80R+qUfuYEWl3sILbSsjAr50fCRrXR01ABQMTiyjy5+c4ofsvUvk1+QQlL5iH6SkguE0IghCYPwPzP1q01eBqCmtU0LBFtYT2lFQyYx+5fTLDl34hgX2VPlhrU7DsqNFs6eM9TQhRmlwEoZ0BaEk8yLk11noLZyBQvxun2s0rHhku0\/BStNN65pM2wMZ8znrwZ6DujbfUer06rlsF1G2C1hZ2sX+dd8lIwqBq32yWNLIAMda2x9+vv+b6rocydhYX+01Hn6zX2owKAJFNDmnxP8rU+gx3KvOp8mXEVxXAJLeODfT9aSX2SNuJlFs8otnyhhr2tasRbEo8HGMTJJsSDyovvsN9a96HzAN2HP\/89ttBN2E\/+\/gzz5ZPXYDsO3MTpAImrXWm7tzr75hGUwR9GJ0OkyhYHN6mbjVk1aqLCHC2IV4ITnhs75LILodLhjFNkI287LFYh\/noMqrQSTXxoKEo+FKuMtmLFTWISUw+l6QZksBgvXkcmp08DTNGD0csEgalRjVhMYVFCkTCZYiEt7X0KPAbWrP4s+Ex+q+aRZWeCoiZue+cDXjsmaiS1iKJqBRBcAXFhPzW3tFfh7bB\/e1Ey962qbu68dpkA2T5AqEGVA\/p0zKx3BcLlqXDAcc3dvp3EkFqYXpB+NM6SgZqoYMPnbK44uHUn2tGUOudzcjd31\/gI6ayXb6VP1g+zHIAdjvTXydf1oNgXm5Y1DgGzB2q9QeIcLlmlj6fUDrZg\/BfIRBR50Ah0fnjVYZsO6USoe62V3QxiTrLRyaFsiIFJXssZ561dYoESqpuT3oI5HYK37YNG8NAk6lvmUdFzQX76D5gWpzeyrtw7Wz9HqGdMhLf40Yy27gLeo+stk7NEqmdSWL4NW7wStzjWcU3NvxKBQJ4MAASNn0q5yxNCnYfkp5vruMQJCj5CnYpnchroueO7MDaj+na7vKwqNcqW2m5dpnU0heUjav0XKLVOupqyToG8\/19VzRWB+PtqS\/ifJmovp26CMFvD7s4UXrlV7LSEtrROV58HWePbglIVeBzLf8tpBzSZMqhnwsJMWn3gKZoxJYuqSnjkLzpZiMZ4DnJu4SGNWSK29iAnPmgLujvRwevOwNhh+NjP8gV5mFcJZdhKWb0s92\/uMattiDEDpCj2KiZvld7AUjvSr1Sor+VdfzqmzfyYJkRs5rilR2NnW\/55epYIaMhXJj1JZGqk3HoG30eh41BtbhobTkkNciXdC6OUvRCU0CfJ2JkJ1XHrnts9ng1aXcdjuUXobuewM39iVDMtSU8m7mFZiodPINEEfpAdxKKA\/zDjcCdA7kuZxIKY41wm02gFG9kQxnKHGVWN8BXfkIXRZ1lnsCUO6ZkbFHq2M4BuCZKOmmwpRgARgMVleWGtz1hSBWZbTP\/rkljL58dO\/Zqpi0RZIG6imXDsiYskdpzp9GNdU80P6SeMSgot69CX2EEfBC8hABqh3UQ8msq4fD+zK0p+iqWZiio4lyzuEZAnw+3JPeBd+2pDRCHppbHQIbhQVXlXYiOfPMyWmzGAkSLPpaHqw\/8QmpA36zhKJe+8M4qH5Uwa3uXkKLpxo4vQwX2l5z5Ph5qv0PVrYVpciKaJDdX30smHm3+pN+wMCGFE56BgVnWgxnZEgW5epdSd16lqKnrUOMl1T8IpgAWfkCvr6V+6gDUMFyGFt0oE6FfP4irLDraw3KN22yiglBkLTuSPvTUwA+lDX78qBdk8JPV+697wumwB8\/\/qV5ePSh3G+pZVQsAhfRjj6lEVyk5bucWHLHkQph8nXkFwZ46NAb+jARgvpbL55vNtmzM+Xs8xqk8HrQcjSyOcngUhhL4xmeVwsTfelUn9Q9p25uBVYO2myRxpM\/uXAPun5cs1Bb78MuzbnbOcWu\/6wjFyTP9Kyugn\/Y\/aHuuemSXHOnOnOhSTGRbeMLyi1iujSNt3bUPD2lT7yvd924WJedEyDRQmQg+S5IA6jS8Zu+Ks8g7dts2Hsjo052a1qOuoXobnoly66uV0jKlDrEEd4zuQ5S+Yg6Jr8669uemtBnY1R6TEKXpGOm2gc2UO9bl3d5G3UBv75VShKSk9Xxz7VNtKtpT3Fkoto1bzdsI2kgHJk6ZpDmPU+O+0o1SA7ygfsl3+pzXOGKV86H\/6bbLW2Xd44Lx92NHB7UAPeb22ATh9uN6kUHzKKD+i584XQt2yINcs9DyJqytMUTFFTILRLOzylshMf6k5hKDQ\/9K\/vK6ys66i37kAXPe1617wALuwyArcb+dtkdzIQ1PoE8oCAbKmtzrst99K0FBwGIBygofKkr1458ziBhIC0\/+M+lkx7bQnxeVn5NZg4fNaDIzdpCQnOINaU5U5qkAqMe7f5DTfQBkOLBsElg4Bl+ic6tKBKKwtdGDBDndlwH5fJRuAmCwjeHiaGTcCYeEHjhqd5eQJSQeTKo7q+ridqQM\/+tHo8NretCxFC1GcSw7swPtotrOcqv1\/yXdUucu5FU+ZB6N7rE8eQOs1c0l54ISJD0LCg4zGYZVTl4erRTV5CUmdJJGd+g1mzGZTxfQ8efzXHcS6Y+\/sIWCJkJErTqY0wL6B9xdvP99XUBgqCf8WodxUJ6CWxzSaWszUVM9ItTKShDUg2yezj9bCeXZjf\/ilmzxMfpfc9AoF9OyKVzTNnpMcopyjs081WAn5Mh7yHL4YwKST5mBzccRTo9UbC+bZN9V4bgQ6j8UlVoqRduNNTNYc5kNpAKILG5vturxkUFQnHmaFaOBCx\/270FOtOPetzf9v9YFu9KgQRzyabrcPfSkp1yskj2Ev\/R1ooMMR0jAMkLuMDmfiPYXB2Ahj55KruCYGA\/Uht\/Y0KKs6L5zJ28Uh2VRcrTdlzXNlF4eKPBrUeJRnCxPieuQzknIuc6XNyOamfiAzcpVJKNq+Fahcl8DnTDNE4EdH5hz1TPt+AV5P4YcTm1ykGjuB4uMtuDp\/l+8u+JnwcUyC9cepUPWX+XswQ6o0baDiBJ0DwfgmIZH4aLyJChtet0jJxlmBVNpF60qdWX2aEnCukct7Aaaa0Teh+bqbjMDqZ1XpOP9JzavLchvCGpGQ\/B+GJVmkGkR24bTvmp0Jk5PMJ2Vq\/vXzf9emwczF4zRcYPSdi5du4cMbpK+pN6LzSvg\/gs5QtRg8gh7vRWBpPe6DvKvxu5cNn+JWxugRBCrI4IJcNV0Qhl358cZqJPMIDzFZQDoj9\/yF4nVbqCo1N9tj8iNV0bWCXbsAeO7ccQoolqXvg7DYF3ZuIR2Pbp3xmnGmUiD1ey8GKOlIBmZBn9B02g\/lc3d47Th8py0BJNAq3IHLgV0Ogh5yWEX75BYwtmwf5jepFOVQM3ZmEQNEx6Aw5ZBjw2hywoCFiM3wlcQI4n3n5O1F6IUVm1xJaol46izoYfigVgYzEUOUxonbXTaW8n9nmkqPurR8gMKnDL+T7APQM8Jku12cc9vXqY0edmsvqRi\/4E6H0bN7+d02MzqjSZHRlHULySlsvWfyyScUw3jcxpytfWr7D3TrHYV0BrnEmB\/vrQtXYhErlEec17F1ABFe\/LxrCgzPJsV2l+LBj09XCQRk7gn5SNKbnsjgRJ7\/qPyoGPs+8qcV2JYhspjuGSln0re5ry70VM01iszEIXqeOQetY+y2Rpgwuyvyep8xBfjUyegb3wEoyzObxvKOOpXW2ykQTTDqOSCLy+SeJOlvudLIn07B2wu+gF0cLRjJFAa446Iqx11Z785b3MTVjdKY56RyNZ3g5G6hzOUrmC0APqppzr0Ny8rQ\/wgRU4mEqrJ\/5\/mduN0scSzVixEEmGPQm6EUcfIGae6RXIP3DSVI5SrsujcsWV\/iDYDeRUvZtNEwK+IjmJ5wAF2P80EDrBTBZYr3FREytFvsy17RT+snRLYX0iXlxlpWgyPAjAOSZK4ZVlSNKM4g2vCqOd9\/4GRo9sxFUrC5zXKlQEL9zJ0gFvpMJau2InEwIBYmXuqHWiCICR5k8Lxts8TN6pyLXAtGNZBw945\/EP5zFXmrNIsyeQm67A4iZPa60KCKL+XxsMfThTUC\/3byW5+whJjpDTkV3NLVfjML2lxzEC95bHdlmJgAeYLKppbWnslZPupNpf7f\/ASe7IxnJ6k+ggRagjnztjeJTumm3momh3bZUbXqker8LRRLfcA8u8iXQR3RfYRFk6Hc4LqsV4AMNQB55yhyDM0MfxVaPewG+\/oCLorM28VEaIWfr\/wQJGkYWpVhQfMMqQvPyNH4THawQZD+Af7x8mmJR5UI9TboECplE2T8PJ3gKSABPxcWZU0Xe14ewVRMR0S2JPWSUUsuj9tuustbpb+l9D5sdAjk\/AG1HwQ2w6PfWAaHAUr7TYTS7BkvIpMW\/DSlfjWEkjiG8jocLf1Gc1\/RQ7Dg+ajsJBifD\/gGa8xuWO+NKp9BU4Sad6KVdl5KOSRnICC6B9SYdpwJWipvoN1il5sHdn2f6flaAh3pD+iRDFIeTb35qJ1Y5abYOV\/qDl+4IolvXDoqmPh5O4q3Ws111bSTujWucSONneDYyOFQBzXv8xRtsXHePop8MUrAyfF\/6HdozifiuK+hULRy7RRbh2izet2sjhyreHjE=","iv":"6d8f746dff5a61005dcf5df4802fd49c","s":"7971a213c9ec8c54"}
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