Retail
June 4, 2020
Considering how badly Western retailers were struggling pre-COVID-19, department stores would be wise to look at China’s “New Retail” model for inspiration. Image credit: Shutterstock
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","iv":"d7e95060b5fa2c6db75699e0c2adf20b","s":"02901b763457a668"}
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