Marketing
September 11, 2020
Shoppers and staff are required to wear face masks in Neiman Marcus stores. Image credit: Neiman Marcus
By Sarah Ramirez
In the six months since COVID-19 led to prolonged lockdowns across the globe, it is clear that the pandemic has transformed consumer behaviors, attitudes and even lifestyles.
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","iv":"81288ff2a0c39be7ff7d3be2a192012d","s":"2688d9a4bc922010"}
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I beleive the broader issues and implications for the luxury market are as follow
The Myth of Revenge Spending
I’m Here, I’m Safe and I Still Have Money
The New Luxury Is Modest, Discreet and Functional
Is It Really Luxury If No One Is There To See
Luxury Is a Very High Price To Belong When No One is Watching
These are game changing issues that many of the luxury brands have yet to address. The world post-pandemic is much more than the increases in contactless payment or consumption of alcohol