Retail
December 16, 2019
An online customer service team does not just answer customer questions — it also works as a personal shopper and micro-influencer, mimicking today’s popular livestreamers in China. Image credit: Nodress Taobao Shop. Illustration: Haitong Zheng/Jing Daily
By a Luxury Daily columnist
{"ct":"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","iv":"e74a4a3d88439c284e8123f64526c4d6","s":"3375ee6390b7f97f"}
Share your thoughts. Click here