Columns
May 6, 2020
Listening to the voice of the employee is key to deliver good customer experience. Image credit: InMoment
{"ct":"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","iv":"9678c29700203d40eaf27cdb654903e7","s":"0e31352c83397b43"}
Share your thoughts. Click here