NEW YORK - Many companies have not adapted their environments, and all aspects of their business, to reflect the evolved customer-centric age, said a senior Forrester analyst June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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","iv":"f5a3e6f0bbd513cb6234375e6b54e8f1","s":"dac51cfd80d5f3e8"}