Research
April 29, 2020
United Kingdom 2020 Ecommerce Report by RetailX and Internet Retailing. Image courtesy of RetailX
By Dianna Dilworth
Consumers in the United Kingdom are some of the most savvy online shoppers in the world, and retailers that want to survive in the market should offer smooth ecommerce experiences with good delivery and return options.
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VomOSM1qLtm73DwxjpykUPpANK1TYORiOyac\/yqESrSoBX+c1Iy10HH1hcIEi3InDhdnNFPX25W6sIDHXyMRfzhlJeLpu0Gy2zpScpZxCfu0CuV8IdN1sSt\/BzDKWXVfyhvlIpxaYo3vaf1Z1D7H9ObFkTl7fRYXcksvH6kPJ6Uv0Hq\/c5aTXoUN0558XqxqgK5YkMPSxmQ1iuvqF6wmvYYbaDhtDJ7rJf\/bY9Tl7veHnFs6rSZVv37PPCOWKeBfoVrQVGKVJOsg9AXhQOUtaj7s2Up5dnQHM2eYjTp\/KhAEq3k9RoWYcay3OOCpwOeT3N14C0WX0cnZGgltpHoJwn+mzu5mdEp6kmwq2CQNB2TXHu01LvcHPK28OjQZw433vlCGVPIZR\/NWALGGo4+USdRc5AVqVVSyvcTJh+2RJAVYYXkz97GA0ij3WjOxyZalqVUgj7u2idqyB98q9vwnZn2O6hYom3JQ0MAy3qc4xl95PtmBgYxcA2PvqzJlhYibGOaoirKm1CuQZDWhPe6LyXvbjZOGWxxutpthjPeEGhuP26cTOeIky++Pfva0yNzEc4I4KOpqi9zXtfhs0Da3uCPRxStew8HgthNYLO+jx\/0xdwOYBVAa+Zjpr1r2F2qYI3cUYfyaAHAOrjKV6gU\/DrJkvT3i4kscknen7gUBsHyeg\/iX7LUYvIwLZq1UGXFOR4f+YORXvRlBZad1pV7ocXzs5qn1y3tB\/V+Wk8EH+n90fF4ZysTo803WC\/My7Ts65O+fOAETwLuop0HhQxlnR0K+PdA1MAux0CUx+G3iYdCmMHZp8Tvpmie4cE+1ZsA6\/JqnYwj2+Di7q9bLiWZOO1btsPe3mFvZwb5znPPgJHohePoxMtTVSDiDzLXR75hTWbdKhI8i5Nmkj+WlFiJkoy5QFTqtJ+1CNRTqtDGNYoRykECak3AmXuU2khsIY9Q5RqixDQbqb7bX4mIKeDic38v6RupcmxlfL7oLoOfFEh4jDFPZ+9BS6yceOTh8qaA5cE5YQBr1eSBgu1P5h8Yz9BRyigvQcVVeAiz4A1CgeROGnwj3nwNR6u+TsX+PPMbHAJIzZoc9GY6awcJmDk6vvH\/s40nTaOkmj2zsIBpPvmYs6SK\/zsu8Q\/v\/Tr+QVx1a9UA9mEWQJqn5zNfCV7QZH1FpG\/4h1gQfGSvGnzHdx+NfOcYYM0X\/A5ciKiLK4lt5HGLbshmhjD9ESUTiEUDI++6iVJXtPPIAWR5DNe6\/p+p\/fRjchxMf45EHtcR7Pz7Taw11AjYgBahVLCDb3hlOkLoUk4QZVbzY67P+XlrvZyrL16V0onHLQH7n1XTSVEkmUUOjmnVtoab7YDY7m4t9JZ0ny+Te\/FFUqMYh1sNCLB9zcET7Y4LAjedTEpT92Zm96Gff3CwEoWzUMWMLGrA2WQSvAmHCsXgULz1aZvGqt3Ei5QiJm\/cuh0UZUfWDROtSZmN\/30Nd54bp3UGDRla0GXj4n0qBW7IPHYV8\/GcFBqoShvGCDIDhXJq23hBjeIkp046m+QQeTI2+pir5sezYGXFnx7+neQJ1TqINo8q4Heidc5hu+OPo+cKrx7RiNqC0t98Ys1zy1kgKhbZtw9tFGE+KJAnsvv2G0dflyZUdexnrdqa6rNPmxa5Zd0J1zVsnhgsgyqPb9IsBthUGjjLXkwjTj37Grx1adgI49OdN3XviERmcW7356t2r+1iG9+bbQJGzWCFpEN5TLSpLfbz6oxIrNxZfxa0jG4+JA+DyGOeKsfFgBfLXe11MlYdBpAmfV8pQcSca8LFT+lQicnNzICU8oZ9ObQvQpPs4VlAapoLK7Z80Ny6Q7Maupk\/yMC88xE8IekRigwyp0Bl7FfMlmTu\/yDMay08dJhnsV9O4x6sfNsZGw5Y8orXFaJ8Ibgx+IuTlHUYMtElLXauOCKt1IITXdDA18lKYwJzctHavjJHp14BFCSaRS4i5il1qdArsEhdFXWayEqqbBHe1rYYDoYxQokAp7brMzdB9FsyoluDAzE9pSOiFaG\/olrfPSB1ysabLyln+HNHKThg9F8ZNmivsUqYnUfVQeqx9CAOpKSRs9dJ61OIQqso5lAkg7rPiMFBZOw13cQvTKwUm8PGLCS1AIdu\/WtrbFt4mVpk1mZA73wl2BAcg4VCMdB73inK2DMHP0e8TpRg+mF71EO9NEwEnzAB6WBiG07MNSqw30D9v3pndyRSJlkZLmtoBwFZKFpNNeonT5HSn45CjvnJVS+mjhNaBdBDIvZaKX\/kTJcA3Rsdsk3UALmZ815Bd3QYWELipofrpLNq8ATae3XepLVmLnwI18bYWo7bSueWn3LdUnFkEExtsgCMhscvSl\/qaoUbwz9dVMH8YXUZA3N6EUOsFWCZFjVuUlKKU0UwRVP3T0aXTBRK2AmaOyf3E52TVAU+JCkzSa8ByLGwWdG9U3sgmnsap3ppLKiZxh\/4k03L3\/8LO3SXFLHvG4yWiWFzBfrHdQz3XjE2cu1QI\/jvaJq4I\/dGydc57LJXK7Ad8Kqp\/QNB3Wv7P1zmpczsYlTw4QsPr60kG9JFhN0nRBlms3HV69JWjr4ipHaklx+GVyBQWngY2T4ve7qPGZll+pfahfkjbVa1zvMiteN2x67b9Wf3V34I8J+b5s2l9YOLXX8lNkfHSvg4SlLz9FhZLzsZ7s8ztiFfHxvf3gwcOxAngN75aGm63\/NI6WwDL8npT4qrW7YATzcmdHQuOUg061hKourqQpW7sjR96cHogT5aN+9Jc7r4Mk8DcF\/nCCWxwCl71oG3PlLh7YmZTBkTBczYpXciZLtxsiKZ0\/1Q870TpTSxEzKxj3f59Fbr8I5UNyDe6uymq2\/p3f5nOBpg8MXbQZZlRPbsnvPdbGSqRX1QtlSygZQ5JM0av01L8cCp10bBdRdL14o3PGV+uUHe9o7IV2ZMPsXDDHjcdfhSdI89qLmijMx5CSHE+1Bi\/xyc\/4n4LwU0+BQfBZ4LSrqOX5+GFiwWe5vXKGn2QtRBDsb7O5aXD8ww9T\/H\/RnRRnffL0y2xecf4qaqiVPnODEprTaWBmVm6A701f9Wi7TbiX1NdRgP4W7Rq9UI4jJ+JKVY\/KNE+PjqD6EISZp+1VGxXApXEL2ZpbrfhmNsoU3G646VLCBQyQSdrXMtdxkE2daVLhwfy7rfC3x+pPKuuSxHCgHG47E9Z26HFcint2GbI1oOLf9+dlYz0KTulaO8ul5FLGHHx5h6kfF6HV8IIzA2DD8x2lH\/jOuISVxDq\/S57aEg5G8GvCkNzLpXg8EAjR6rSmg2mIdkYnb4\/PuzCYy4Q6FY2aaWdbKK9T0hgKwGiS0bjirLCDn46ZL4FcjGi98nOeG6Mx0Qg+nrS5fh7AGS1sk0zt90ITmRLBcFg7+P6OZUhQK7QR0EYeTKdtJF6\/KlflJA1JJKAzIi\/LYlfZg9Qq+aCy8bYF1PMTdCKANIPcjF5LntRZM6ytCVhceqNCbqgf7EYCRIny1boQ+mns42YslEy8Ko+z+cwGIgws2\/aCgzPNK2S6NoyL3Cm+F1ysAWjBEFuYnv+l\/kbHBoNOXAMfZQIDVSyVgiyq+nvUsSpXX\/eD5QinWkugSr1jARlgSwjEwCAhOml6CCGbEitDaUKzIYqnH6UnllK02Pgyt6GbbpEx2QsvOyCsrTJ9T3AbkOjm3X5AWN9zGHZ8HDyeK+fXENmdLV6fJNQ9wKvlURB2Lr6wmjvcvAkK3KcLp56\/mc3wtLggQ1XyEz6ntBXuKaoPX\/d68tAJIluAjT5PP4Cn9J1S1Vz\/CZKPyy6S37uvrcJS2P1s8EOYWGFU0n0AzYSfbKhltXUyu4J5HmP\/3ONJlm8RrPzcbJHv2ZVGAVnJ9PJKuB1yrbgV23M+PKLxXq50B7\/3i5F5yjo7RTDxQbM\/M59o++yGNQLtwNOoVYOPQ6SKUBHkTa0LO43Mx1IZanScJw6lOLnxGQ+NHG7+G5IpSJctdGN8nKaeq6ekQd6w4sO+WFL67cgl3IgFODzqDuVGs8UTeORjy36mHI9S0o7eNCI1p6LUAGeeID+E4KiDVzPzj97D9YQovobBwUePVBqcCXhuhV15sVdGcK+l3dsRqLnH0JouUQHOraiLZS5xFcA7HS5JKFgCe85eFsHWZVUe2a+\/Cd7FXju\/43yvtYAghetDikN7TBYrWa25g\/WwJY\/79Mm\/Vyd095ih57OI\/Eb8zWrxAD66Z4OiGla4PIZPNQ4bpxJq2AMhMlQSs8o7bpSaiNz9jXVSuwd+ayDrT+g4FJ5i8Fz14wVTABCZWC6Z375JfNxVrov+Mx0W\/T71rcqRKFMWPh2QJU6m\/6ZoCzpkKw3WjGRihcjaSwQjM5WTsM7hpaBDC+393iwUVYXZFvFK4JV1iK+0zflWLZzBFam41AUi9DccSLL1O16xZ75aWBxxpwMHYYR7M2SjLLsmx2AK8oanWqlufwrw\/rz\/JfGXUFU0RRIiTujpqBIRew9KQL5l2YA3g2U9ymfDS8PF4ccGlpUSO529JV7WRkCIPO7zwurwIdfiqlkGJQnbWDsTH9+BWcrO07GtSger62si1t\/LIjWpPfd5U03macCH5gNSpT04rarkMLpKAL+9vNMxUmA5Ti8bjISe9JL5QabNjwVsxAVVStj6O9mIoX2mIEsPWAEz405hFzvyTGKc7lXTiNc+3JT\/i09Sb\/UgEsiAdqlXPa3upWqVbDRCqDxgFdHXEMJNMF06VUlqYetbhdoJjl2bBlpb3C362pt7DnMShe2RIX6TMo90gUibbopkQVb2tkpr0WdbukHBpkfrLnFiFXr2mNfS0N6xNcoadQLlbZGiEXxWs74kvnHZMdMGHFfEmnenT9JdoD\/RSkwARlEx+pjuVjFVlNCZISNBjtnXAb5i+uyF5EJG669IVYop0DSdWDF\/SDO7PYP4PB9PcvG4KaGmS1maxz7ybVtD9odIJ\/fQlObB5V8wu7deVjYltWil22DC8X\/WU5nKYLIVU+bJ9vTl\/IuWnWmtV9fM0z4D6P4NUVunFpVFQtpHC9638BAVHs8qfHRlIHFWdp+jr6vwv23ZCjQFMOYFlYW3DNm6GRvAOHCfiPeuuDlW2PzviuIl2JghEVOfHQswJOYK3rxfG4Di4tWS8QJzjIbq9lVuYdozuKKaVGBuj1+2n4F1Klo5jAUfFY\/BJdnl0iFSJACfLNC1Om+t4SdKzCGzzTCJCLG8ORGXqAJzGa7GjlMSvNRmuInEn2z4GL20\/SEH4FgM0KVJ6asaGSUX32un8OaO0ai40aqyDYQB\/eGo2CtG5dJFgzY9WkqfMltmOQWhTXQ14KIQoNQKkBRyQnLYaCATNz7cj3tsMWL3zuhfycBemDSfWgNg9bbJB7qdQqeWBkbSzZv5pDV2DpwOR2jKmGxO+tG9go0FCBRmJF980DOaM870+gdKyExGjMVeqUnVryk3J\/RI\/tfQSaV5ILB\/2ra6uzclXP3jcZNn+lLWMddCtudXb8HBXFILmc2Jo\/90FT4hIw5rc1XxGVk7qIP3Nnk3eWvdq63bdodKXy3BYyJK1qqsrWUdg9EiK5\/WM3gkHhWfeSLD\/dzRMGuyhuypXR4VWcFDgIXx96iJF+lnY87PlO18DRRdwXVPmcktYbQZnE7lEN4C5DXo4b+gdkELNxuhR9sCfzrOSZtA7z\/+4UdmBOnGNRTkUep3C4SxVJt7r71UIMG3Ar9HwDAIUZSvyhmSO42ep9WUo3yWXnOcdMm8He781TENwWJ5opr8FAGy8hWztV4SeSfaNUt3NZSAykzPwF1iwznf9k4apjFsLLFSTJVCAc\/Tf3ODsnnmS0QA0UnRK3jChc5Y5wFxMJOuGufnXC1TlU2c4o+5+BiXS2wwsMY6AdY120mhEVCeO3oxg1yoKV9Fz06HR55dj+itNJzsYCjTVzQnI2KGGvnv0liRB\/HUAUh1\/Ml76Z725YNEt\/CsuiQAHoSbvs7JN4WARQZwFZDf71YHlklDXMPaK\/XDufZDWRL06dlnM6Ymiof655PBlt5aLjxsrFvJdclk\/ujTRGGmnbRgoFRaconDWHduwfAt+gBmA9iEZRbWpmgrBhZt3p13tiujCVgDHlKDlth\/yDWzz6qxFkmjGPDS9GctTkk4UkIvMZ5FOeBq75mjg61WY8PY9oFaz1dMhY9pcmB0I4MTWxSReG8fUbbOibmuEHtHOflPkjFtAxdxO6sA8WsuHuww5IQ24HmeZiIbPrpz8TrNwTMRE7MAA==","iv":"c4be8e79bff1fd37a7b24d864a187641","s":"d9ba7fde4c458ef0"}
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