Research
April 29, 2020
United Kingdom 2020 Ecommerce Report by RetailX and Internet Retailing. Image courtesy of RetailX
By Dianna Dilworth
Consumers in the United Kingdom are some of the most savvy online shoppers in the world, and retailers that want to survive in the market should offer smooth ecommerce experiences with good delivery and return options.
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","iv":"d45d682d9d0fd23e789e69edba3bdf8b","s":"a13640f33987c9d5"}
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