Retail
September 12, 2019
Retailers have the chance to make the return process smoother. Image credit: Narvar
By Sarah Jones
The return experience has a significant impact on shopper loyalty, but a new report finds retailers are failing to live up to consumers’ expectations for a seamless process.
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","iv":"213791c6f617b32b7afb481c6081ffce","s":"d2ef370b78e8ea07"}
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