Retail
September 12, 2019
Retailers have the chance to make the return process smoother. Image credit: Narvar
By Sarah Jones
The return experience has a significant impact on shopper loyalty, but a new report finds retailers are failing to live up to consumers’ expectations for a seamless process.
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","iv":"8ab300e8800fee3da88ad941ce3b343a","s":"9b994f5ea6bfca77"}
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