Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
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","iv":"4632730b4f719b5e238a3730bcd5db30","s":"e8960226a7a333dc"}
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