Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
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","iv":"df06347b09d269be1c47200e2333f312","s":"4e91d6177646cf66"}
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