Retail
September 24, 2021
Sales associates maintained consumer relationships during the pandemic. Image credit: Hugo Boss
By Sarah Ramirez
The COVID-19 pandemic has forced brands to adapt their retail models, from operations to customer communications and talent retention.
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","iv":"8a60fa6f02fbb976be173feb597088eb","s":"76f65a45bb19a6ea"}
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