Luxury Daily, October 11, 2019 – Emotion is the key to CX differentiation: Forrester exec
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Leadership must spearhead CX transformations
NEW YORK – As the importance of customer experience becomes more apparent, a growing number of luxury brands are navigating changes in their emotional identities.
Luxury Daily, September 24, 2019 – Louis Vuitton partners with esports tournament, hinting at gaming’s luxury potential
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Luxury remembers photographer Peter Lindbergh
Photographer Peter Lindbergh has died at the age of 74.
Monobrand stores – Luxury Memo special report
As ecommerce becomes a greater part of the luxury retail ecosystem, the monobrand boutique’s role is evolving.
Luxury Daily, September 3, 2019 – Why luxury marketers should double-down on Monaco
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Carolina Herrera seeks rebellious men with powerful fragrance ad
U.S. fashion label Carolina Herrera is debuting a male companion to its Good Girl fragrance with a campaign that aims to portray the scent wearer’s electric attraction.
Alternative materials – Luxury Memo special report
Luxury has traditionally been associated with specific naturally derived materials such as leather and diamonds, but technology and changing attitudes are paving the way for manmade alternatives.
Luxury Daily, August 2, 2019 – Trifecta hitting slow-changing luxury business: Younger gen, tech and China
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Top 5 brand moments from last week
Luxury brands took time this week to shed light on important issues through creative efforts, including mental health and sustainability.