Unified customer experience integral for brand marketing: Forrester

Published: June 29, 2012

NEW YORK – Since consumers look at advertising as a connective process rather than device-by-device, brands need to start unifying the customer experience against all channels, according to a speaker at the 2012 Forrester Customer Experience Forum.

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Louis Vuitton, Chanel most-searched handbag brands: research

Published: June 28, 2012

Luxury marketers Louis Vuitton, Chanel, Gucci, Prada and Hermès are among the top 10 most-searched-for handbag brands globally, proving that European tradition rules in the eyes of luxury consumers, according to the World Luxury Index Handbags report.

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Forrester: Consumer enjoyment must be the center of a business model

Published: June 27, 2012

NEW YORK – Brands must put consumer needs, ease of transaction and joy from the purchase at the center of their business model to compete in today’s market and to raise profits, according to an executive at Forrester’s Customer Experience Forum 2012.

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Departures strengthens tablet presence via Black Book app

Published: June 19, 2012

American Express Publishing’s Departures magazine is upping its presence on tablet devices via the Black Book to Go application that explores new travel, culinary and experiential destinations in the United States.

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