Lessons from first class – Luxury Memo special report

Published: March 13, 2018

In a world where U.S. passenger airlines make 75 percent of their revenue from passenger fares, it is no surprise they consistently revamp the most expensive options in first and business class.

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The experience economy: Marketing fad or a future moneymaker?

Published: March 13, 2018

Before dreaming up the next branded experience, luxury houses first have to grapple with the question: do these expansions into the experience economy overstretch or strengthen their brands? Brand building is done at the expense of diluting identity.

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