How to win back loyalty of rattled employees?

Published: April 30, 2020

Retailers, manufacturers and brands across luxury sectors have had to lay off or furlough employees in response to the loss of income from the COVID-19 healthcare crisis and resultant government-imposed lockdowns.

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What will the luxury experience look like after the pandemic?

Published: April 27, 2020

When the COVID-19 coronavirus pandemic finally subsides, chances are that nothing will go back to the way it was before. The challenge will be to translate the tangible into the intangible, from bricks to clicks without missing a beat.

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Worry-free strategies that luxury brands can learn from China

Published: April 23, 2020

In any branding revolution, context is key. As China shows signs of recovery, Chinese retailers and businesses are offering clues as to how certain quick and smart moves could lead to fundamental market changes in the future.

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How should luxury brands craft “We’re back” messages?

Published: April 22, 2020

As countries in Western Europe begin to loosen restrictions and even New York is seeing its curve flatten, luxury brands are beginning to wonder what is next after the COVID-19 crisis flooded through the world last month.

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