NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.
NEW YORK – Forward-thinking executives and researchers can have a significant impact on the luxury industry as heritage and other high-end brands look to expand their customer base during this competitive era.
Ongoing trade tensions between China and the United States and signs of a slowdown in Chinese spending are causing a slump in luxury stock prices.
Retail continues adapting to consumers’ increasingly digital behavior through innovations and investments in elevating in-store and online shopping experiences.
Luxury hospitality brands are responding to consumers’ desires for more exclusive, personalized experiences and sustainable practices by rethinking their approaches to service, amenities and technology.
A new class of affluent consumers means luxury sectors are experiencing several changes, including growing appreciation for experiences rather than goods, amid a period of strong growth.
As one of the most prominent countries in the world for luxury retail, France’s violent protests and the impact they have had on tourism could severely damage the sector.
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A growing number of retailers see the power of harnessing the Internet of Things, especially as a way to improve store operations and inventory management.
As the lines between physical and digital stores continues to blur, retailers need to personalize shopping experiences beyond in-store and continue to create consistent brand experiences online.
