Gucci, Panerai, Hermès and relationship-building post-pandemic

Published: July 7, 2020

Luxury Daily’s live news: Gucci to unveil Epilogue collection via live-streaming; Italy’s Panerai debuts new Pamcast editorial platform that embraces digital storytelling; France’s Hermès, with “The Girl with the Black Bag,” debuts third in film noir series; 5 steps to turning a brand’s sales force into a relationship-building team post-pandemic.

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Day’s wrap: Gucci, Panerai, Hermès and relationship-building post-pandemic

Published: July 6, 2020

Luxury Daily’s live news: Gucci to unveil Epilogue collection via live-streaming; Italy’s Panerai debuts new Pamcast editorial platform that embraces digital storytelling; France’s Hermès, with “The Girl with the Black Bag,” debuts third in film noir series; 5 steps to turning a brand’s sales force into a relationship-building team post-pandemic.

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Lexus and Sephora lead among luxury brands on Forrester’s CX report

Published: June 22, 2020

Automakers and retailers were held by market researcher Forrester as the luxury sectors delivering good customer experiences, which consists of consistently meeting customers’ needs, hitting the right emotional notes and even having the goodwill among customers to forgive mistakes.

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How to get digital premieres right

Published: June 11, 2020

Digital premieres have become all the rage as luxury brands from BMW to Chanel look to build buzz and showcase new products in the era of the COVID-19 coronavirus.

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