| | Retail How to save fashion retail  |  With more than 12,000 physical stores forced to close in the last decade in the United States alone, and ecommerce growing at a rate of 15 percent year-on-year over the same period, it is easy to see how the phrase “retail apocalypse” has developed such currency. Entire
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| Fragrance and personal care Tiffany translates romantic positioning into coupled scents |  Jeweler Tiffany & Co. is taking inspiration from its place in celebrating love with its first his and hers fragrances, bringing a branded show of commitment to a new category. Entire
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| Retail Apple, Piaget, Ritz-Carlton, Christie’s, Forrester & IBM to speak at LuxeCX Sept. 25 FREE |  Register now for the world's first luxury customer experience conference: Luxury Daily's LuxeCX on Wednesday, Sept. 25 in New York. Hear from experts at Apple, Piaget, Forrester Research, InterContinental Hotels’ parent IHG, Ritz-Carlton Leadership Center, Christie's, South Coast Plaza, UBS, Taj Hotels’ The Pierre, IBM, Pernod Ricard, Magellan Jets, Gaggenau, Altiant, Shanker Inc., Customer Experience Group and the Luxury Institute. Entire
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 | Software and technology Consumers increasingly turning to AI assistants for product advice, customer service |  Companies are not keeping up with consumers’ growing appetite for artificially intelligent customer service, with a new report from the Capgemini Research Institute finding that less than half of the top firms in retail, banking and automotive offer voice assistants or chatbots. Entire
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| Webinars Webinar on Sept. 18: “Holidays 2019: Happy or Not?” FREE |  Register now for this free hour-long webinar Sept. 18 on how the 2019 holiday season will shape up for luxury brands and retailers, with product mix, marketing, shopping channels and budgets all up for grabs in an atmosphere of uncertainty. Experts will share insights and offer tips to maintain and grow market share. Entire
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| Home furnishings Kohler ties fairytale ad concept to fantasy film release FREE |  Fixtures maker Kohler is linking with Disney to bring a theatrical touch to its magic-themed marketing effort. Entire
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 | Research Luxury Daily releases 44-page State of Luxury 2019 report polling industry insiders FREE |  This third annual State of Luxury: The Insider View report by Luxury Daily and Unity Marketing surveys 600-plus luxury insiders on their reasons for optimism and caution in 2019. Buy the 44-page exclusive research to arm yourself with invaluable intelligence, or get it free with an annual subscription to Luxury Daily. Entire
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| Strategy Special invite to join State of Luxury 2020 survey – respondents get exec summary FREE |  Luxury Daily, Unity Marketing and The Home Trust International invite you to take this quick survey to help us produce the exclusive fourth annual State of Luxury study from a luxury insider's point of view. Respondents will receive a detailed executive summary of the State of Luxury 2020 and a 70-page book titled, "Luxury Marketing Disrupted: Evolving from the 4Ps to the 4Es of Marketing." Entire
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| Strategy Subscribe now: Full access to 80,000+ articles, reports, videos and images FREE |  We invite you to subscribe to Luxury Daily and join the ranks of the smartest luxury marketers worldwide. Our subscribers include decision-makers and executives from the world's leading luxury brands, retailers, agencies, publishers, market researchers, universities and consultancies. Entire
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 | News briefs Chanel, Rolls-Royce, Lanvin, Dior, Cincoro and American Express – Live news |  Luxury Daily’s live news from Sept. 16 - Chanel’s fashion history traced in “literary museum”; Rolls-Royce reaches Rockies with Denver dealership; Lanvin embraces animated playfulness in whimsical fall collection; Dior admits to Sauvage missteps after campaign controversy; Cincoro Tequila taps into NBA fanbase with ultra-premium spirits; American Express adds reclaimed plastic to consumers’ wallets. Entire
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| News briefs Millennials, mega-malls, luxury cannabis and tariffs – News briefs |  Today in luxury - Luxury’s trouble getting down with American kids; Can roller coasters and a bunny garden lure shoppers back to the mall?; Blingy vaporizers and gold rolling papers: luxury cannabis brands court the affluent; Next Trump tariffs may soon hit Europe’s luxury exporters. Entire
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