| | Apparel and accessories How Gucci is making over its client service centers  |  Italian fashion house Gucci is seeking to make its remote client services more reflective of its in-store experience through a concept that blends a channel-agnostic approach with a human touch. Entire
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| Strategy Register Now: Luxury FirstLook 2020 New York Jan. 15 FREE |  Register now for the 8th annual Luxury FirstLook 2020 conference Jan. 15 in New York focused on the outlook for the year ahead. Find out from the smartest minds how the race is on for luxury products and services to match needs and values as a sine qua non of doing business. Seating limited to 100 - won't you join us? Entire
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| Apparel and accessories Chanel blends aspiration and reality in resort film |  French fashion house Chanel is painting portraits of women on the move in a short that takes place at a train station. Entire
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 | Automotive Technology plays vital role in dealership satisfaction FREE |  Even though 90 percent of car buyers still visit a physical dealership at some point in their purchase journey, the retailer’s Web site can have a significant impact on whether or not customers choose to buy from it. Entire
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| Research Luxury Daily releases 44-page State of Luxury 2019 report polling industry insiders FREE |  This third annual State of Luxury: The Insider View report by Luxury Daily and Unity Marketing surveys 600-plus luxury insiders on their reasons for optimism and caution in 2019. Buy the 44-page exclusive research to arm yourself with invaluable intelligence, or get it free with an annual subscription to Luxury Daily. Entire
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| Strategy Subscribe now: Full access to 80,000+ articles, reports, videos and images FREE |  We invite you to subscribe to Luxury Daily and join the ranks of the smartest luxury marketers worldwide. Our subscribers include decision-makers and executives from the world's leading luxury brands, retailers, agencies, publishers, market researchers, universities and consultancies. Entire
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| News briefs The RealReal, Land Rover/007, Yoox Net-A-Porter/Prince Charles, Burberry and Dior/Bergdorf Goodman – Live news |  Luxury Daily's live news from Nov. 13 - Hitting back, The RealReal CEO defends goods-authentication process in open letter; Land Rover video teases New Defender in soon-to-release Bond flick; Yoox Net-A-Porter Group allies with Prince Charles’ Prince’s Foundation to promote sustainable luxury artisanship; Riccardo Tisci, in loving style, launches first holiday campaign for Burberry; Dior brings handbag personalization to Bergdorf Goodman. Entire
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| News briefs Mulberry, 11 Honoré, Waldorf Astoria and arctic cruises – News briefs |  Today in luxury - Mulberry losses nearly double in challenging UK market conditions; 11 Honoré raises $10M for strategic expansion; Inside a Chinese developer’s nearly $3B bet on the storied Waldorf Astoria; When it comes to cruising, freezing cold is hot, hot, hot. Entire
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| Retail Who is winning the race to become America’s leading luxury group? |  As the efforts of Tapestry and Capri Holdings begin to build up momentum in the fashion and luxury industry, which company is best placed to take the lead to become America’s leading luxury group? Entire
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 | Marketing Mobkoi’s Megan Nolan: Luxury Woman to Watch 2020 |  Meet Megan Nolan, president and head of North America for Mobkoi. She is on Luxury Daily's prestigious Luxury Women to Watch 2020 honor roll. Entire
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