Luxury Daily, December 21, 2017 – Chatbots to help handle post-holiday deluge of returns and exchanges

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December 21, 2017

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Retail

Chatbots to help handle post-holiday deluge of returns and exchanges

While the weeks leading up to Christmas are brands and retailers' busiest times in terms of sales, the days immediately following the Dec. 25 holiday are some of most active for returns.

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Retail

Valentino most likely brand to file 2018 IPO, says Italy’s Pambianco

Investors in the luxury world may want to keep their eye on Valentino as the Italian brand topped Pambianco Strategie di Impresa’s list of luxury brands most likely to go public.

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Apparel and accessories

Versace weaves together modeling’s past and future

Italian fashion label Versace is focusing on individuality in its spring/summer 2018 campaign by tapping into supermodel icons alongside the talent of today.

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Healthcare

Affluent caregivers control elderly loved ones’ investments

When it comes to healthcare, affluent caregivers look to see that their families are taken care of properly, spending twice as much on loved ones compared to the industry standard.

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Jewelry

IWC puts Swiss engineering to work, creating a luxury fidget spinner FREE

Swiss watch manufacturer IWC Schaffhausen has turned its considerable engineering talent to an unexpected new product: a fidget spinner produced with all the high-quality mechanics and finishes of the finest timepiece.

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Apparel and accessories

Apparel and accessories sector’s Top 10 headlines of 2017

Luxury apparel and accessories brands are adjusting their strategies to cater to today's customer, whether that means embracing social responsibility or an unlikely collaborator.

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Luxury Daily Awards

Luxury Daily Awards’ 2017 winners: Tiffany & Co., Nordstrom, Condé Nast and YouGov

Luxury Daily has announced Tiffany & Co. as Luxury Marketer of the Year, Nordstrom as Luxury Retailer of the Year, Condé Nast as Luxury Publisher of the Year and YouGov as Luxury Researcher of the Year 2017.

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Luxury FirstLook

Register now for the nation's premier conference focused on how the luxury business will have to evolve in 2018 as the notion of exclusivity through product, distribution, marketing and experience is challenged. Event on Jan. 17 in New York. Speaker list, agenda and registration link in article.

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Strategy

Subscribe now: $12 for 12 weeks FREE

Never miss a luxury moment. Access the latest luxury business news and analysis, marketing and retail campaigns, features, special reports and live coverage during business hours. Check the $12 for 12 weeks offer for 22 percent off the annual subscription price.

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News briefs

YNAP, tax plan, Burberry, smartwatches, Prada and McLaren – Live news

Luxury Daily's live news from Dec. 20 - YNAP hires chief data officer from Burberry; US tax plan to boost retail business: NRF; Burberry partners with It girl model for photographic series; Smartwatches poised to grow 22.7pc through 2021; Prada celebrates the journey in Macau pop-up; McLaren opens first F1 service center in US.

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News briefs

Digital divide, Apple, Demna Gvasalia and luxury towers – News briefs

Today in luxury - There's a wide — and growing — digital divide between high- and low-income shoppers; Former YSL chief Paul Deneve exits Apple; Demna Gvasalia on authenticity, irony and resistance; Are Miami Beach’s luxury towers the future of climate resilience?

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Columns

How will the asset-less millennials view luxury?

Millennials may be the first generation to possess no assets.

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