NEW YORK – The consumer is the center of a company’s business and an “omni-channel presence” must be implemented to ensure that the customer experience is at its peak, the top Neiman Marcus Group executive said at the NYU Stern School of Business Luxury & Retail Conference 2011.
An omni-channel presence refers to a completely seamless transition between all channels, even more so than a multichannel strategy. Both Neiman Marcus and Bergdorf Goodman pride themselves on delivering customer service in all channels, including in-store, mobile and online.
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","iv":"fb4e2ca5f1501b03c6df826b940d5e4e","s":"79144f968c490854"}