Mobile
June 28, 2012
By Tricia Carr
NEW YORK – Marketers must look at mobile content in the ever-changing context of their consumers to develop a strategy for the current task-oriented user, per a speaker at the 2012 Forrester Customer Experience Forum.
{"ct":"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","iv":"c0246e720d6b91f77018d95b8741340d","s":"4b8d5e9d6df2d018"}
Share your thoughts. Click here