Automotive
August 24, 2016
Image courtesy of Lexus
By Sarah Jones
Luxury automakers have typically dominated the top spots in customer satisfaction rankings, but mass-market brands are catching up.
{"ct":"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","iv":"33b59383f6a390d372a1e759d964641e","s":"88bfd7c5767a90f1"}
Share your thoughts. Click here