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Retail

Luxury severely absent from chatbots and Snapchat, says L2

February 6, 2017

De Grisgono chatbot De Grisgono chatbot

 

By Brielle Jaekel

While the luxury sector is rooted heavily in concierge services, only 46 percent of luxury brands have promoted in-store services online, which causes a disconnect in customer service.

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  1. The 1916 Company teams up with Australian pro golfer Min Woo Lee
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  3. BMW North America highlights history in 50th anniversary series
  4. Richard Mille opens largest US storefront in Dallas
  5. Galaxy Macau commissions largest fleet of bespoke Bentley Flying Spurs
  6. Luxury Unfiltered: How Gen Z is turning the Birkin into Wall Street’s hottest commodity
  7. The Langham, Lucid Air bring custom house cars to NYC, LA
  8. Follow @LuxuryDaily for the latest in luxury news
  9. Burberry, London College of Fashion establish new circular design student competition
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