Retail
April 26, 2018
While consumers have changed the way they shop, bricks-and-mortar retail is still vital. Image credit: Neiman Marcus.
By Brielle Jaekel
Consumers' expectations for customer service are set at such heights today that retailers lost about $37.7 billion in sales over the last 12 months due to long lines, according to a new report.
{"ct":"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","iv":"5810b2ce81c49231454864b21513ded9","s":"38a3375402eabc81"}
Share your thoughts. Click here