Travel and hospitality
March 25, 2020
The Ritz-Carlton hopes to empower employees to provide personalized service to guests. Image credit: The Ritz-Carlton Bali
By Dianna Dilworth
The travel and tourism business has been hit hard this winter and spring as lockdowns and border closures to curb the COVID-19 outbreak are keeping consumers from leaving their homes.
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","iv":"cd6f2fb71f9fb4916d23bfdd3e7e7965","s":"9f235cbc912bb00f"}
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