Travel and hospitality
March 25, 2020
The Ritz-Carlton hopes to empower employees to provide personalized service to guests. Image credit: The Ritz-Carlton Bali
By Dianna Dilworth
The travel and tourism business has been hit hard this winter and spring as lockdowns and border closures to curb the COVID-19 outbreak are keeping consumers from leaving their homes.
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DSLq3kUw5bQCB+f+sK3FGl0dY6f4ezGHdk3A4gfFGBSNXSb9Im6BMONruZQeqp6zpVBehbo8w3XUwIbJT4SH8\/y8oOZwoLHmpG1YoRjwuk0XPDktYKtL6jz37bexMAMZ7dgd\/3FuVPisndpcW33Ft\/kdFuxqU5S78Arfds6QNCR98pUnXSUCpzzZFbq9Cd6MGk6fQRv2ATnaxlowM\/cPd6lN4UeUHtjbJujqH7UbOFtuIymAiChK+pXL0ONrr9pC1CPQRLRYisuJwaIzUl63uCrQgNxg3waKLanFgZKjGBRr5lbSrHOo6YsnKR8F0YPqhkMjG6SY8Wdqu+4r0gzsbh1Eyahyv1tcxKQZQoCdFSVp+aflGi02nbGBeIDDxakMgoHMKtnWGpBsBxtRecfa+\/luTv8vL6xqVDtCTDGZoLsRY8w0a6S7Eu5eN4KrhJdbZS8Aq496FeknYv1R1pXwz4qj6xxqPOafUoK1mbcMY2f8P4z4BYzBpm9yhPwYIYGFW\/qz6N+JfnP5DBOvmXTA\/K+az8ktLl\/0mGlOyble0K5wrkiyfDYL7e5\/Ie\/64x3a85xjGfsG3uEPtJa0KtQ\/AYe4sTjqTqnhYNZNPJktZB8d4kRY6chzGbuvpGx1EcVxFYHuxmSSwj2YyRdNr6FbWg70Rc03dF\/Qlo8xkpLRj+zr9lw8f9Ckj8O7GYWoDdbnwUhsgRUro0DZzOVnWDsxddUDyQnGG\/VFAdlkEEEmfKkP9NyyZAHifw+b1VzgCJ69lcH\/FrApcNV22zrZPsuUVE8GKjPkZW5Pav2dhUGMljxEjEWGEiJIYoUwjg28OfmwswJwqN4khu77nycaD1gzEfpRY8G3raHCT5ThNcqrkfR8xafLA0C0rRM9AaG\/6C0X5L6bbrD92cLhqc7iT629EUVEBgvZZs6YBGCBHpLaO2Lz6RRBUFnMAaHMPrfWGBqaRRcJTGXgdfezHv0J\/UV+hKY7MXcxShtP29Xr7hrDcg854w4+6MVaQiw7BulfwOroLcYzi9lRnrgPrZJSMk+m9VpWjS7dnjMRqyRcHfSC+3ZXWVaf5uhLD86pAlhzVdhA0kidDktabnMQ+tG1xkNKwjxC6Zd\/WsNzl5V2SeeN\/ADUep6cLlSrPri+p\/q7\/sP\/55lNZZiwlsGQmLI3ISf5foSxEi157JuSNpmI342CcD\/u1Oevxf8GpcRLMeMHcF2CKnyrOBuqGP+gn6fRAcFPGWeLpllNysCVU7L1D1b4QR8Fh0MAPugJrBruaq3OZpaSxruUE0RrzOrIADCXu3fk3q1reNznWvzUgiZjSc3qnHn+D1MuGQX+pkfgr19iqhgUZtemSZqop3c87mjPLsVEprJWPPdfMrJZU4RSxmz7DrkjBvcNTM2fuo3ce3s2EaMEgx9mLkY3gdwqwq1Nnz0fjvXNXpcJyy+hRQzzl5XQZRRi0mz1hcKffjM0XIlKNYcKvaQxDdcN+34hUHMmoWDmAZjAaz0Ehgsr4yKApN7+WrYyeGo7VxaP\/kCupHvLujYAJyKWGJ\/gGg6i\/cjy80XAUOjoMy2I3TfLdMQL7wgM7CuB8jfoLoGGqpsB3WXJeD7kGRboLzAowXpPxRsidLUmLUDDme5KG25espw\/yAajx3ZFk93byxx99HdOjIVL+eqbRXMPplnz40tjnovrXt3CC1L2hNsDaa4zUDb7O9Icqgi9JnXwR8lo1vgltYBinBwaIX22DIt2liuX5eErRGUSlqBRZDMwnqHPROFzpARYAticjSd38Y9vQp2649ITnpSSPONZDxTbBbTsFc2\/adbn2rbu+P2+61zMAJwLTfgsnKxxOOLuRpf815jIGSInKYcsO5\/KXvmCNHMMASLKKk\/kkhiHlqas2dYcenZ\/jj9ZiZJTjXC93C3wl140Wbp9ew32aqPSIVU1fa8rJgp5npP7gr\/0NfXLlMHOY7iM\/nhBWSZdk8bPCh1BfNNTL7rSbjj15uE21K0ujgTlO0rQYMqGXPs+baqPfCGDzOxtNlOSG2hDn\/2OMbHlPgVu5duQr5AmsvV+w4LMyGoYlXx2zO5zlucPRFQ+upANgAa7KCLPya4ZVM4dHA3wvonyWsB55N2U1fcV8bzY3XXufVfJiyGpV6JZa0ff\/pS\/xgasW1Lzv2R5aFQtsT1c2Cku\/+SRmGg3bmtCbEMc+ZxC6Gr7NmQjaJGcZg+mwyb1O3UMlmj\/b+o6NoxI++CaJJqNAqMCppyTNh39Y5kXFpRpS\/+DhGtG8oNFcGnML+8LwvIgxqFhzc3yIFB3bAAUu\/yld61gsKvLIYfcI9TXtYas67fHtmw7xkYmPNmxwg6BnU6Z7oiDbShvYHrbH6+NczUz0nYLkwkymaBZ7rwNlRSg6O+9\/acVs7lFpDBZAOlBKx15jsrwxHyPl+BXLGthaM4iYWxjRhES8m8arcAgFJJ\/RhExZxEXnTYLEkhPWn6XTuZQppSbfFBvu9XOlQbAh1ce5\/kPdrr+dazfseD\/C\/gLvp9DUxuyFQiBd7WzUBazp0sZW6prPALEov9\/6DuC8771IFHKM1FBdTZgmd+evkLubGB23F7hwewy9KbBjAVxKI9TzCdJ2Yctqpqg8xUtiGwbZRj6NKwMCY+6HMuTxkVtzs+emzCmYf1xIMLMjrTV2AAnoxwlytiGLXjHX3FyX6FU485z6XOxEnQ4u4iJJmYyKmQdxL1KILFzE2QRBkwxjbzCWNBuosETuQYOpg6i2mmbEkfNZkvSwWP8Y7Yr13NFO66QcZe8AsEfIkP+PiSub9RMNByxiedmFOjehb7CeES6bOvRAGK\/DTRfEc0aAcyEGbLaPqet5w1tndlGvNxI\/qyOAtWbIflc1y\/S7ko7nthRJVhHrFNfj7CHooQe0rO8IH3z6uWqwW382KpC2W+XkCD4n7IQcfExF908vcw2igVk+\/xSKsLKG3HzPUP4gV7D8nytD+yMWr8+ZtHxg4CX7XB+NwhKh19rAykYjd6PfyiATIrbIhtN8yq3lrzXKgTsgy4NF+DD9BXA1z0gwfb07jx20hXU4z+2m4dKXjzl08tw39jo8Zz9BeVDUPqBawz8iiqa48yNdWaQjvzM6NQm9egvKr7gvl9UP+To8RamQ3q\/3BkXU1tLwEH0Kpm1xR+fKG\/kkPsvM17RD4+lHgjLbYHyQdOStqSW6HLChR+FAGm4dKhESDyrM4O6SeLH38sGIIu8VwatwpPKpr\/EKAqQ6LKipzrrHd\/2G8rA3msfYiXHcGmeYm7HBsKWO7PftY5ARsSNBlFYKmNI2v+3\/vuREFZ4h96HIL4ES59GcWM1wlFpGKMnxcHgRnqsCdP6OhvsxVC9DdaI2xELAnLF4wA09LvtBjDNk133HX0F8P4hW1ix2BaymQb6big93JNiJfkaoAp95nbCjw8UAyiOXXLTiSWnSR08WjdQkj0MfHfrlt6WuWhUOQaMwyCjgpdQON6SdZt1KxgAdq5ySBe4OKuW8hhNDyuWbLdC1VUpZlbRggGKn9P1+VPizWRQFxSUHOHyZhAeBHuGdhlpHdwKntByWbCpKuFAalYCS1udCe9NrDnXXGwEdtvfksjDsNy3YNg\/6yUZuPi1wJRXxSVVdtuYkBQH9W1qJw4GHk\/+gsS1P3pjwcfQwzf7v0IMA5Qh8mIIb3yNfR+GTaFk828iTySsh\/a1FaCZXv4HsnK2tAlaT+KhVzbQHkTV8RAjtrDhPNNBn2w5NTXbfQVAH\/ozy02Jw\/wt2NOJnuHDIuL7eGbk6oBQaDmUs+Bz0kTtrQr2iMGe1lTM2nFlJuwmaMxGd8CoNrVnwOORNbmjiRK+d7QNnkVxQfGey\/kgRgVEpbD43tzl33uFiAxD50JxaoPRwWA1xZ\/GQde0tGkaeTJ\/AESAIDu7YHfwgHxKpaMHDyb\/oi5DaYa5i1Sn+In8M0wkcOvABIq36oJimNqdEbZPxo7k3W7lIIpR+LbhUyBjPElghBZi9SOX69xMw\/HpN8Ss1HY2NB6J3D5eBTyfXlOCcM4tGlb1QIM1L5fpkHBBMEc9xy9WARkey6sy0X4cIa5P6c7M5Wl037v\/FIaoHMX93hbp0H\/9CkjKAdZSylu3RDfDwvohzaaLDt310\/ZMNRQ\/D7Px6rC9nYs+coyBc2O4Qfj1Ez7bdsrTuIF1HUxkq2e6vyjHSKcZekBaIdtWhCQYuAjzWfuODD7qlScYW\/w3zucAZbFH8+yJru1tgdItrPpAqXZYSWtO1dKwO3eL6hd2nhdCQupyHouI1TluuIBth4XqoLuPYDXzGGVuWxWCVGI0RCU67L\/89GL76bDukoGsCcoMavuJWSqRsZyc1SgSjNfSQghNSg2g3\/hNTwjzqoE4We3b4kHCdjkItEwheiZldatZx1RQk8d4K7P1U1FplD93i+qVfyecO9Mq7BVvlYriZ10oCqapTzsVXWqq4+BM4SmcO5+aYvghvEAojaJ\/UFJshHdPF+Sn8NbMOBtIM0t2vtpF4kNuSb2IGGm0vuCjXl2\/eDU0Rc80B3FzE6+fs3LJvLihJASI9XPsgsTsTcLpGjQckvnQXJvBPy1\/sZhRgy\/fJd3T3iAkYcZY4dA4Xx5\/z4GRg7ZDbC\/\/5b3TS\/qJQDVkNlkZjizTnJDiBO\/NZtB6NZEbxqyTP1HNNyzXrhi1arCB1x894jVhUddNuL3TEwxxCQaeyNSn3F7+P3LdKElQa+jsERbFoQfh+422ywgAM2ZgsLL9+mHqco1Gt1wY4e+ASIkyo8jplR1sL00pd9EpYw\/UnfRKGTmnaPNN1ItTDxr11VqBN05MDMGbKzeMmaHVtDcJ8c8iQrlcfnRE89guGf7MfzZhN5EJk28WW4eNes+rCs5IMJabm4KQYs28icfx47bLShs05tWzCWVT6hp+w84uRgQhSb3wW\/E19rXcHtMVp6p1\/mKraPTAVPV2cQZy0FNtF1qBlHGXIMDrQjegMJLi+X4ivLceYE9LMeg1ybHVhSCndh8lNmO1en5AMD1hyeFNJNm624gGlRV83sP5GtuwIfySqN\/aJH9EgCDKjgrL\/bZaBVAavoplrjVdNLGR3S2yIyB4hqB53xRetfSYa6ijLcvNW\/kULqqg6KYwd8WMX24XioKh6apFTdx0amG5A2QdCmhmSStQGKBlDy61qR+WsOjccM9L8LXnT8mVvucgJbNJpOGU8jxMRywXUUeJPHxrkOxSNQVLtHMhDPzMGgHkydOOrc9PNOPK2nhFPN3YjWHwHCX9I\/DkMUfKI3q3oyWTBcoE3gf3fdBi3xV\/r\/jHFMB+ZzkXkJxsEMQLQ+M6e54lUe3SB9JudL7rUvYrQnr98vUw7NNheTCWMOrLMXrOaFnViBTRG4V+62AoRlanXSdVsSwXcigab5xffKoh+1yQC0A2c46qs643UehKwqBOrSbAHX9VxtR0gGruYBvW5gvLmEJr5gHhcBDO2ytvFkCYg3DJKWwB9FjDeHlmhP96EyDtHurzH3p+5Ge\/IQP3RkxpC+GJ9+5vEiM6QeoUvM14ISUg6kmAoDUdF8n6ADoHvAGwV2nG7fGPQ7MyLYgIPy+nZaqvz3qf1kN8WKFUCu6fvaMmezE\/nP5uozwRr4kZm2FKkIeT3RqM49\/6D6RzP8\/UCk3Hzl\/bbVZscUVDd6QFidzz1qmrrwDEldh\/XHE20nkACvA3iWG0Qea2jg0l5tatyTIaV6IGewBhNIBb1O7rA09izk5RQ3f4n3oiLEyifXQkoqvest+HmpKXEg61j48gHSNjWirfFHkphVhuzLbTRSmlXnPRxJeI9Hsxmpm3yFRKb2\/Xlm1JMDljHu9UbUuaIhurcbf\/Z\/U8jS3nw3gBb3b3dyQXWBHrWHRAY1K6kZm416UYviRERwYSKpHNblTRry\/5T\/6hBa1eJrrhccNcVCmZ5SDigtMqHuyYbhUOn7OQHAQag10UP8lVDgUT7pAPhjSVC6ApQqSCSjVLz9fZ7iU4PScbqHm5E\/nGZA\/aW53mDc63iVy\/Znkysg81LaNWHsnFj+GIbJcQKnycLXpu6dmi6fPoEEhE\/vmDRi+YhVZjojkEh+GtIjxHn3H7+AO60ygc07DcxoQIJZeXDfz3LMDqKYdwGzwo3R+YQW4YVYKK1oFSo8BP4O+R88GWKdj6CbGHFxSEAfquEKpfebRc\/DlGt8T38plvZNoamU8mGuw\/Ne1AfGJRA35xM6rrzlyukuv\/Cqre9i7kBlwhWSVQpbHwEtNUUYfOfX3lPYC7aqiNmsuyLHA+GFJ0btUdNCBMNTJCRhsTvwd8OCYVz8eOG28wN+GfsgC+vxdwlyEWDiAgmQTUkolml2UfWyZIa1BMLkIYWl155ZkZMIqfMTBSatCd7ZUEF1phUhGK+0q5eeqP4tD6gXtkxnUGRsTppfG8UyLYatxOCsRRxddxJPwD\/Zy1SdOnOwiUc6pAk5YYrlmLDG\/lAilrYA8tdL+8jmaXvUbA2k6mjNnzaLiasDnoLRfzGlJbMnYed63DWBdLJ8v5ONHOAgLsH67mMFbXGQ6OA\/GI\/yjpctsXdCH5Q\/RjLxOeqLZzENgzsUwupWcE4MYSIWjaTa\/D8NbYIgcj8a\/jQa7sX8AHprn1LeOpVCRfHH98Pg3yEvS9SyOXof7hIJ3FGpkDb9zyGWnG1V9QkregAmPnULEqGp8LiJ4DmGFHBnpTBROeza3mFA1oqBXhfypxETfrXTFRf126o6f1z5YJQG0uqn+59yfUbiTdFBE\/be\/f31PIK5jk3mYkcpXCghAGSbEJii8ndvK05gQhwMMXFKzYxMzlAuLMrrWp01XxHa7PFGq9jJ6nR+jeMIr7CuIEXur8bD+I6LSMN2m+PGCAjKWngyhfQczEfrUfRCOODSWPKKxBi6bom256\/fCpXSDQd1YbAIxIqHF9IaQUYJR2TdvQKfweKxwR3LLkHLAjc36YtW2WytzQdMJptprIWtQtwN0uz3OzKfxZi0Z3TrMAv7RgM+lks2kckGim8thdjvUw47hc9LJhVLYo7ZGQ4gu2fJkRH2O6xl8TuxYK+uBTYzv11+Wb8d1TDi6HKmr3+1gFRiot0y5oy0+SvfMVAGwN+kR6cH11jOZszlMEMfxDpALb99dRB\/OjmN\/gGRcOhVay6rSkaCaoVD1KezQm0gxK8HF2Y1\/FoDGHpWXp+JbOYE4B4CE2VYitMfBmm+u7pnagoA2qPckrptEXPtoJ2mJDtRlH\/1jEwSCGb88yOTmgjOgiFLgNceDZp0KSN1FZiYUjhFaj85YfgHBNgTTmB5gqQhSrfeA\/dXPKw\/\/HEvubj2KkZxW+yTtSezutrjJUxLN8i9cvtba7f\/UGvihFXc++qU5kkH9rCoYW4EtnlEFV9yBTyCjo1qH0mC7XnV0qZfH2TZHH+JzRhc91Q3Vl3MZqOWJXPLX\/\/m3T+ao\/6BFvYpdOkKeZ1A4creq7cwcp9GTrObC5IlXH+Z4zvt8EDgd5BGA8E\/9pifVjVHP5pykFT9sBvY04W0nAwE99h5Js7B17uoiwAvcgtH0l0qnqlxylLKNJVOpdC2J\/2QULJjR9wpdRKQOg5tGlK8tm+12S\/E3sXEyfRR5pxqgdi90vXi71Rh7ykJLgLzgg5Ta9Z+4euCA+xK\/LlYf7ZjxPJMmOwtYrPUZ+sBsvuD8W0F\/61xPaVk3NN64p7TGtc2vqzMVZsLl2Y\/F5FuPgpW6kdWfGdGC6WsaNOUfgTrg2YiVHW2kc1zxjldjyD1t\/Kc6zNSh4aO5KG5+Morkfb6IK7BDyqk\/CTlA2zTfPfTI2xQGzlMYC8yM0JyxZIgv3aI2Gu39LNIZalmLyI+rncY6RUiVtuzad0NIRE9nmaoixDF3G19XBpOd9\/+NUe+7QYgwOUtWOHGJGx3ivuC8MgZsWs7vTvRKNoi\/b+cVIbqSGtE8sA2WaKCHYq+ajNeZWm3AeMYIag1yyseyGEsut8Pv9hyfdPjllbASTzmuwy36Qy5mwp+b86nMLvFpUQxMitVsmokeA5M87tPhOd9KCujjOkOaC97mKDW1szCoVwkwkXZciwErgAugZyKvCvsduqf6rKtP91JGVARGDhz5flH9UURX","iv":"fbd565d1760b51aa8d7ba503426b535b","s":"85ee07a86d0f8d6f"}
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