Travel and hospitality
March 25, 2020
The Ritz-Carlton hopes to empower employees to provide personalized service to guests. Image credit: The Ritz-Carlton Bali
By Dianna Dilworth
The travel and tourism business has been hit hard this winter and spring as lockdowns and border closures to curb the COVID-19 outbreak are keeping consumers from leaving their homes.
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0J6F3MVCB2oMzVxd+E\/EewfYWipceb6KCWQvy6RG8WbNqeha4TGd7Iq588OJ\/3fBbHxeelicaWLCNGaYgs3FRN67ngzv427DMepl0ESK\/\/worYMHIXNJtICHA9O2byi8MZeyZSbxv6ckDmG0DhmSuqw\/Ju670ydrVlQLRjVLsbuEBZa0QmCZ7RVJaIuRdSGO4Uu+tq42EIrREnupDRh5exGt7ThLgix+GHPyswqnmHlgGqGcFeYPfu8ozgKHPjF7T8\/a8LmPk4Tz3wzARlre9ndIylD4rlS8i7M9nOVK5iQKxuNG5MR1lYEaMQcagfcfisczahkXGBC3YexqVwTRhUMtukgevOOU79\/3mgKz6d71MAzn3xcEDsViNuxBZMGKqVVsvfzodEYDRFdq7RB3hjGYmQFF7oiuxg\/zVIPGXJozLapvqpi4NePOpzaKUtmCsleTrXBH\/2Gpqb6\/a0nOmunnz21OZ6D+B\/a0c1UCC3JEspmSpm+EKVVWiQczkqrcNthequ3FNE2Sp+ufrtlLTSo1AFIa1ChzVrSmbYq6gWoCxG\/MyQa6yRJIibpicmYCo1mle\/+QFZIgWg3VphH+xwCq+nXbObIlHXb27PgvZwR8Q+WwUpWZbYiq7lA3jwyV8AY12+ROm2PYBOxunTO1kh3P4gwkUdbgM3c0TU\/dMgvamnUUeJ0wOhhVhITF7OIR3ztwyXHph7upKYHhrrd5rMcr+cgdqCOX9pLNCKYAZXV5EUviLPzo7xv9Qr+QHJgpbhVLBemuJmK18xftQ5U2tut2kJZ27+jam7QMGLmTJntVTbAH6bKCVZL2t7FlyM1DONDGGd4ORK9d0akJbVL1Jg62A9bZ6gLUVN5MQkiYGxmb84fM3Cp6O1ddnmMVg8weisIPFyJMrELQ\/ffFMomglRlcWxG2t587XTcoRsiKn6vkX31fjKuotlBR+GChcGEHQBpnjVmiwKcNCOUlKflygpitNraMZqJEUCF1fxmpkLVcDWOT2QbIEXNPCp0uoMVOfbxPM4ZZ6IBMrcD5j8uu6ZOPVq2JZTjhL6kxoDzeEjre68p+iCWDp1HYGOzeILN1aOKtsRZcR9SV1GADaCD10+sssw0a3W+9EOiVxNkX\/amLkiHCFQRETDdZnQVAoHgrAujlb\/ooKtxHy+3ONwLjUsEX99kFK5eKyobGaL0HHkj5KSrFeui8x+Lki2qYtWazKr35UOUwiuja2R+bOZ52e9VCCXUm5OWo31kkir6qV3rZQMLmEJKrWTOGomv09f62I6ZZTAkTEtYlPllkQrNMOry6aG3S8bm5V84lPKynM3VKcatevmBkEayfmf1Nvt94AZQc2KmUmoBywBhqEDZpU1TxmgRlXRGc+PS9F6VHx2TN4tXwFlEuT+h1kGqe\/eSzRWaJPdYvXfxwPM4ombsqcutIDZE7iWDOr4gdNF4zT+Fe1k8jWiRXPZY02w+dYmf7FosyVctYKdVvuGNrFOQ0HN7SSycy5A3cd7ZdcbYrXLOlGUFINsTme2I1T6MXA+DOa\/BHc6wdWmFm\/iw6aBg0ptqQhTuCfln8H34mgSTBlBxz5gOqaqnQ1028VJzc9OSUangAcVvut6goGcwblpMnOed7TEc6AwLrxbBa0q0F8y+40hzGPfn7n+Q\/sGylXsAkgM1sBS6qSyWRMz8WrR08oTCjPGr6JkHA\/RT\/teRiyBOnbtngpxDfh0rTgBzJF2HrIcMoKJLUjYHwDOQ0xrILRlX2cGtGSZ+rq5ShG\/s40y9bsGQqp+0A1let13MfoYdB6dVTx0Pck9mdOpwhLmlu\/DLy2Uz\/hGZC3Xo0xmsz8wSZl97eb\/Gy6+sKm+voBYpJNbFdYTmc+vJyMTV3ROooDWm26ktpv2OO\/Q0nh\/t18+5wvu1909aJfL6bQexjz21XlCSoACB5EWJvGCStR1yfC8Z\/01dgS7eN19eERQtNWbptVECxINkUSdeVVi2obL\/pIWiyGU+\/bOddh+KeZiQCpGKRLS4UwZ\/I83d0ya7PnZiNuxZZuGGQVUi3Gfa1shWIVZHZus4C6oIzcdxYS8LwHqHesheUxp8Kwlo6YgxJoCqdB8L9gFzWPBPOhPiDIWcotaK\/kenScnIMIxzanRyQ7SOOK657lidajh7p+SJ6Xnn4F3wM\/Q\/SWfe4masvFDUqKBSJF2myoMOpfvqpCyOViAiH84oJojQGp6+cqWdHQq6AQ2PLr0lfh1T8O4s3exvyAN7XShXSdgqL5tb2Lc3u6insIAaf+RHbWjmMymAvX7wM0BqhOJfUuptgFy97QvpSypRhMdDzuX2SCtvbk+zVmCmQemv0jJDFZydz94FtKZ4nDt626+9VM04I4ovL5XE2HFe7rZ5IiO4rbLltn5g+KVQC2RjWqUGqMB4DVX1kD83D98BAHNfaFFr+0LF\/DanNoDZURSxOWC+YUXvN3leGzNTQYNQNBY4w4n35OtrKVAQxrr4Y+3PUGibwGzeopt4tdVq9Z\/6OOqz9uOXO\/5W\/Bw9sgzrbFZOknnl9MLgI60YG24804rlALEPzK7FMlnst0fIjIOB1TWuyXqVydLQLMr4vAJr22OcjakrpTjHFBmNLa9QtE7QC0WByECo17n5fFAbakVpIXr+Y+iHo3mB37otpebVz9NYp5\/UR+2Z\/P6Sr5rCRh7ivUcL9T1eqoM7rHith2+xVfDGZu+pe26VLTOu7GsqEzzdRceAUlLnYdwehg3de0w0sU7GhL1zRTxrQYwNDbJSMQ02uW4QK0IYOtJsa1MoIYpoMmxp4OOK9HtPwxLyNNE6TAZx7qcVqWk2GvuiwQjH00UlvEcnmLYaWmRRmlyutjobR3rh4RQsGvzSA0VoxELUr0F4IjYV7hYifx4onuNDHR8SunoYwQ4tYk1u+maRYCsQwyF8Qg1ZIZD3\/EUuUmCvUgtKV009zWcmGQWJgZvFa1ECNZl3Jpe91eM0WtzXevUc4zevw6hEAOX449WUnWEYQ8ucjsG856vCGfgwoLN+lcyCcKqDCl4fRZ7ZNZ51huT1iFoyJmpYygSuwO5jBwnMJqV21Ts5Flmsplp17ZSqlPhwzH0uCJrskM81\/+mg6\/hR6DfsduUnd+\/KBv5DzF7JdSFHzYZDttTGn54o8QY69U+1Mm\/xWrmmsiBQSeRZf3ixWvpwJ7Y5KFbbbStTEnI0gn9NrOuVeFTDF44uJJHOi6bdeRLqNo37ojoYiKCMbQszfz5iMbWnl2ZRqO3PkpcuHyDXSH6fqqmBmDVZl6tUYuUG9Esu3Q2X+c\/EbouK1Mim7Fzy3VEz+voKY+Hd1vCZGyvFgf2RILkqgSS9kWL1kEdMPe\/LnBrnXVX\/hynN9oOHPjp\/YcAUzYLFF03f3yhITZLC4lL82b3lhq7XBJoxtamH4xS5F7Q5DjP+5sUSeks46p8YyW84k7OYIQycfM52VLOgQEfpLCrLwMvS+Xn2DZW3oweeQzuQccJ3OGT6UbJqZNW+BvXOqqeeVwiFesNamXtg6dPM49lSplcIe+6hnT6COehmO7KYQ4+sDn4DJGS+Tp1WdBEJJ+mJoA4cpQeD\/sEKBDDJNGDL+ElMKZYJnoEUpEKlXRE2lQjzlMMHRsDS2RY9kywQbCQiOZxpyh98uQfedpgupxrX5V1t5EPEvqBNBM9ptEmes3q7NN0Ztp7Vp9+4KL5HHEAR9IYnI3oGoIq7xneLYI0GvULJP+A2UxXBJoxj5ue5oq+XbWKbxU9XIyx53Amun6Tu5kS9wwubbrUTSAJySHY4P70CQgezzSJ1FsKw37CvdizdxF72mZtIw8eX9SiWuhkOnLi077BnADDjrPdVLOku\/zrvrSVR9HGKrXEft3U35TIFKY\/0+Pnn6Sk7u95cuvH5vvdLCjIZ94quW5112oSFrrqdQJnlLoEamGE273zaGA+1Q\/Omoxz0WckBLxTIFlr17LN7bWQruBBjbS7UEiMlXG9T0DLvHE8ZmxhyrY78hEos1yWkDz+QQmgLYdVlK7aPqvJF7KXpJvTSWKyXZ\/hpOIaL1sU+n4+yecn4ax4XITX2bDmZqB973XC\/gxauph8xoUed9p7XIDXMKHMUtSrcjWIr4hoM\/20YesckEqxn7bo7PyZnDg9GBXszpbuve+LlDbdOEohqxwFI\/xmN3fDDUmdVTz6qph5fhHZOFf+t3KJuzRY9GCkEnZitHHLoRU84d+DBKDsZebJqNZNPSnXJEoG1er4BEsKPP1RzcgpELcoyhDqZhYAnp0PD5a6NbbXCEUdALIkRUH8k0Vm7hAVci34AgNxrbNMnVm2Gm8IukYSyoyaRyAHwumvRvgWPOe1UtfL7Fs9e7xMVRfAeT1J6eI3MRMqLk72AvNiEZ+KAcP8JYuJ43\/m\/rJdJtxt2U++Zt0aiape9d1Brb8OjhoO37V4BeMXaz9EPTN\/IemCJ31TBTCu5S1InvFqO74hb5leYe3gxEmh7hhTigbEsfdUzVDOoAiUzJgJuSsmEC1+Gziqf1jF9gS75srpvMXUewB6SGUjnHm0w4MgpgfXrPpWufzJO6QyEXH61EwvfAhfdEZUakxoe2hXaEXaLToPdft9tR+aS6xr9NZAGCvOJOPeD8jZ1yO+6tYxwZo0W0vv4Sg+MRG+QAswKFu\/Rw4xKjfWaZy94lcBBQaajUySUxsMbzQrYUDaCWH55fKB5QeQD7JRfhq3ecDg0zV88KHFU2vRBJSGp7uu1d5V8gqgT5FDjQA2YHO1HVx7FACdVXkG\/XtUvW0Xa\/wSqI0t5BDeXuJawnL\/7fzfuGOcQLsKyqyIwb0JoEqDou+twCR4eBz45vHgaaQzN+gudJJm1N7R\/vHM1pnzP\/JnT32iz1lypnhfL96s+1GWl5OkxRz0ID5hxVwBUdOW18bDsuO16REnRCxfqfLMyPQpsU89XmvFRi\/tM0e12FwTKs8eXVwiHyaAo8n\/DvbbaeycYs3dXxpKKcDN2UJ\/hsDLyv7FGT7nt4ru3QHcGNFczDCrdXnqLBpYlPrAf4n74iCLw3xpNl2RjpBcfkUg\/ZEwhk+g4mdcLE17sxnzjTtsjCO3SDDzqple12zPCUDv7YYzlD5gzDpFBuTsmZaRs7maEuM5kmKqvqj+rtnPcmN3C8diWYFSvC9pky1muY2GYB3E42V2NLLgvAvYGOJZx9jUoM1BcBDWduR5uGcr3Hbf8wYFjeOBo5cJKLcv1PtZk+WvoUoJ7IZb1yalwOyOaUf+\/vm2gv77LiOa7g7sJcffl9r50EZna1XyxbBqpqTfNwG0u5EJfCOMBkYFRNa9DImEgLF7I9+3VTK8ISEOBCV3Tv7377qYxdaL9YigxRkEaxBJh1hvJMyDSliPAplhupP+n73VwJLFAIMEetlwtK3senViQnMsZy5d0X8FuwS4gQLtpSTs8McteZ4yhw9TgjPC4eM8jjFW+suZUc9s2mndHdKT2y2HcaDBJYJ24JHkFp40Lw\/G5G0JKHg4SP7f5G5m4fa7JBwKe3crjkSfDRAa4I+rzRPdI96KfoMRsZJb3ELKH8fEGrF2Ywl7fVGqUoIElurU3haXtWd0M1OGRUN5TiR5u44pFApKVhr6d4s0CBsb1+V0MwoGPG1gS2VRa\/RCmnB\/Vr50p9S6f6qLMxbXXvhqScw7QH+vEzmfOlzXAEce4wFKRzUgjUvrzuGldyk4gs7Prf3ozBvQXSBMsEqna6wEew0zyMxezLAUGeZxniuYohMmbfLKZHatnGXcdjvmhk6Sts9itewqPqWNOYrymHANb293DmZkwiyU5H7ZMRpPqndAtspdcAHuV0\/dtsF4PFWzAsIRcpTxq+24pkLVwTrDh82f0a3PCdHkOJvQVSPGjbEM3KMP\/BbBJyfZRcVN5DOzqiVGhzDNTMHcMTTl7FBRTYvK4UCR5vmqOywqaldU5fnhJKeKfxJkrCmXe\/cxM4+UOBN0mB\/EigV3fR9QoVArIubME5uXuiAQzvLKUyVCHIdQCSLuT6X0E6y1lQoWBBoatSsXGzmOYv5QmHvYKGA6uXplDkQ3CxuA33V6ZPqNjtQw8K3x8Fhgh8S90gjg5pAFc8rR1DfvlrUUGZB2+Jw0oy1XWeGmjk6Mr\/YA\/ZNCd\/LJpWFHfr1NYJHSgcyEMS3T4t9sd\/GHduEsXETDqZWWQv+VTtBPpTH42Gcu7ox0oybvF1v5+G7W73tNUxrOPcZrBv9Zk0aeOBzVIBWURLucXArClBx4OXMpcEUZfYd8S1ztRfMIHFsF5eXuZkiV3CAbpdrCDU4KlVoGx5pnM\/LkxUrOb5ZJIbeUT5WtrV8TInecy7UUPv5x81gBMbd\/KuOSZbrTb242Wnn1QoS0W\/lup\/2UK0oP31wytOmndYHwsTaBqEjqHl3gb+RaQI95O1JrAJ9vUNO2gwNWrnMHcz4+dS0e2b94KbKwWGgbgrjyFZKg9eB7Fnjyov6isRiPty1AR\/BM2Zy90E4CPRxoHseWKbIpcO6oD8hpZb2V4n1SjKDXLyuod1hD4C+4mijOpMVlZ+mQZbfz6EX4zEMTbJCr+BGwMGttf5Y0hUUy\/Yqdl5YfU8\/iZvFoXc1MT0UWw0L3PERz5NwSfjxgXoFsqZVC4IPdd2RDBTUfsH61rs+IoVDEkOd+D0Uvd48w4C2+\/+Gbll3LHHG7BqL2pF7fGbEy4EB67kbkXtnUz5IBrnC7K06f5T0kbGDkHnIfsb4nvhtrYTSUxeDtBLNOlvlWKOLCL08vDmzFZwo6\/C3BX6BZ4Ynvx3VVp1Lso5ycPzoLD3ojHbGNzi4i8Okh\/zkC3M9iX1GbW2YtGUmpAAYUi4uv4DCPP4YoeWkAK2p9bLfukeGRdxNA9LANaR9lSps75g07XsEyfuRTp6ASGwJioarRJoWSOZMICgkyYCTlx0RNkFNEtjEgNlQZg54Lxo1sDqo1TmO7W8QzzCiG\/6LX7J9+UpzZIN\/2EIKtgnsB1n7A9NiyAUHawgC7hXgV\/9HpBMnPOnf2TGy\/BzjtL0KhbL3J07k3XOoDS0+k5\/0cyDhWoCmwfxSbaOYbJ8kTx5D5HBGLdM0UjaU9Oujic7\/GzJg9\/b29Poicl59lNksMBbLNiSNw\/SqJryS1W0he1LLJmsYxAzTI9EaPAiLBCuQYAgKJfHjsIEtUsjFeN8mXlVcy\/nRGiChcsSf0HFPvdRlVzu\/w8EQMMa01Lj80i+pcfLOzt856VoSUNvB8xlMveyWMhxeOmKkLp3jD8LcDcvabOkDvRTwo2sHg1Pvs7qlC5ADp1JPiweHc5w7m4neRPLts+2B23CW7eR9NCTLBhtVVWChMQrumJhUac65DVA+QV1vuNZ+q4SZ8cz+NKU2IkR8ca47XJXgzwSVHg6NxlzldLQJxUh6mDoI9NKOG2P8zqC62UU6FcEJNeQyQVP3W8TXIljjIsH1Iiu4MWtN0do9Ql7tfnpinJTYhlwQ8nKmyNGniPzvvTjYoAENNhJsWbV4cpywXgrlMMxgcaq+NEICfFsrPnk8Es0gHm6Rb44RnokL4JSzpt5W\/zd2r0lat2uREhNDYjzAIBI9VURLOS+G+gmG8j1EntFupQl0UIjzWAvELQZ0r6hjZF+TSCKtB\/aFm5BWN72TYTSt+xjdPSbMz8p9F\/lDJqF0qAJ\/qu6NVxKQpOGMTM0HXQblwL5InS8fq6CxU2OuxHgALhbMzL40Fdk1YdIiRAN07j+bWEoi3mMsBa6wfruBeTNGCWdKzSkhzyfb0CP\/UufkZsSKLWtkt1hblwx9cNZCzdYbadcg6k513131i4DVRuqLVmzuGjsHAT4hF9cagmuXpnQqMsg1KBqA\/7gunonb6qu0dFJTS7JNOCOeWmMbqyi\/Wzh5ZhpJhzoZfivkOavi\/MI08q8wViNkpZ5AVdqmXQaVsit+7T8XiF9ZVHhID\/aMTxOagpxVs5OioJQyHhFzaSNXIYNWtrM+VTnnaXFy84ieRikCXrISHeJnaxcXGDx4IMJlcjinKiicmjRAvKhknVIQiXnrzqZbgmD\/no6N9q6LnTqiMjaCn1hO+L\/NoLDNpClLcyxBtX2BNkNq2fXoK3j+liUdC3Kp","iv":"744547f07fc9935bbe7f3075b98a1390","s":"cf88ff19c5671ba4"}
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