Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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