Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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