Retail
October 14, 2019
Louis Vuitton’s in-store services are catching up to its ecommerce experience. Image credit: Louis Vuitton
By Sarah Ramirez
Brands and retailers still fall short of consumers’ expectations for seamless omnichannel experiences, but luxury brands are among those that stand out from the pack.
{"ct":"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","iv":"a1c4d6b2a2558db82bc282a20ab56399","s":"d08886a6364cbcbb"}
Share your thoughts. Click here