Research
June 22, 2020
The top 5 percent of brands on Forrester's CX report. Image courtesy of Forrester
By Dianna Dilworth
Automakers and retailers were held by market researcher Forrester as the luxury sectors delivering good customer experiences, which consists of consistently meeting customers' needs, hitting the right emotional notes and even having the goodwill among customers to forgive mistakes.
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","iv":"49a8e8203476d569775f1b52c38dc2df","s":"a040b34d9471ece0"}
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