Marketing
September 26, 2019
Store teams are at the forefront of the customer experience. Image credit: Bloomingdale’s
By Sarah Ramirez
NEW YORK – As the importance of customer experience becomes more apparent, a growing number of luxury brands are navigating changes in their emotional identities.
{"ct":"zScXDXyUuBVYJAL3HxTWczMPJZAAomn9\/xtH8PyYoJ1BJ1\/OYqC8i8hnqvoryta+\/TIPw6M8kYBriN\/EUi+BVgQShWbbiB9OgebGVNFdn4xbCAw0z\/vSxzjOjlnDBjZ89Vc+wMsEVgAaZc6XgH6EYu2sECrprsXD70fclgSvwia\/i3lJvYXrDZSzKS4CGzWk81g0BQdUM7gx9i1LY9GOApc10Y2Gd43OvGWdkDUOvs\/0fKsbnLuxGmNBeI0MJlJyKnH3sGXi\/+Oa0\/6fYPIaZnjJwG9SpEiAgulXs3yXcxnlCPgSwLNXpVP00e\/0Qr7GF2EdnkQteowLMQeGpVSJCEwq2n+ApUF89AmwBIE\/+IKwt2nGb\/FgDejC1Et0zD3ipmz46o266POnl6QleOpuTWni\/TJn\/9ZGKgkAB+td4pa6qBLabQOamnfP+UUA2+hpVUCneZwXkHRFxhAGrIjxWBAQ2yNYpiiYBjaXUPqvEx2BFW0pqpt6UEdDjx5XPyWjEzoYQOz7wLCABrLlK2I2zv8Z6B+JzzmlyzXjxz1sd2oqmVjqs\/gSfJykUyAUpnEWRdhvG2kcl\/1kV2LZPoeiVB235DdNMM6efLgiLqE0UNO8dDazzIAUFQZVvf\/GQTN0hCf3DLfkLARs2uFjsKOrZLoyVkxTHS2bITrUKbz22RzEYVd+qYsH6xD7s1ttyKaUvldIutyMDJTUekW96EDEsgHy+C5u0jNSz+d3m87l8ux8qFx\/wD1Wg+FEgHehQW\/6dnFfTNNrkrVWjg5hPWFOrj1T2wXf5M5eu3h\/4+F7k95\/0y9X7xJ+bqLUiHhoShqlAQt9ssqhuL+tDEHnmd6OTGwR5w9XmKZCu5\/d5075Je2RGV0Bl4QVjWR4HKwhxJg+PgmkYK7yIqk0wOjn9NmYB4OQnzTH81hBao9nkckEH+UyH+VHQEFr\/YNh8QwOaPTRmpo8AdglgWx7bbFtGm75\/OifJyTDdPwgYAyZi9huD+r1kcQZrEwV0MM9axb\/R83M\/ak\/30jdOA0Zup6UOhTT5+jQcuJ8IG7\/PWWuvH5uiVrhNaageP2GkdS+xXhoF6O+iod9gNpg7HMOVUhXnjKQhZrLzg6xW2lLtY172wGgbJS746jt3jj9npid3nY6oAztXAk+D4l3Dj4pZWn7ArwvITQADkmB6RgP3tiFhKb7YGH4n596u\/DBCQZrIxiKxG2CWcbHYC9pjBII0\/2w81yCs2dFNxEE55Reg7+9AVXATEbDt9Lcg5balXutrxXO8EfxAboVrf2K98cAaJsTzSQlMmJLmMuOsUNwValVyR1WUSaAvWSECR5ca+KkqyyZj857CsgMRPUKPbXDelkYfEBG7cB5GXbjjiQBhMjdOBV0tJPAIvAt\/MCzn8+VU60G5obzz99kXBJdy5HbE1BWMYZObciMR01ksvyjERSX8My3KbjJlrmkj7Tg6Mz2aDAqZWHCb9y50Podx5dyKtXLn2MdLAypT7qNOUifIumLGyoBJUhmNtphmfFkTdTS1md8wxSmuMQP0vYeLQzeKSqcMo4oEY1fYN17TYImBdKpskpjy2gDQFBka7iuNi6H2qAoQTZVLsD0S4367edk+xXnBhQVr6MrpWkUcu0csmkQdqk+Yt1t0zCeHiqgSebPbd+AM99tzwOIEkCutMaBSVSlaIPRwvu2Jcb77U2cWIrL5jFbWQs5tS7Y4FFFpCPX6krTu5+1S9KIBUwKM6vWXL4UBUFRf1oGWujE\/Tj8GfhO0kgRxRIzPR83\/v5hemxNaTh6CAAEMB2BTp68lWCzSyjdsdtQbDDhfxjndzSm59pk2QRm+DTsfEhSXnQHCEAigPyWXIMOEEsY2yQmQkslEmZkYqH5yuAFC3Rfq9Gr5oa4nSVac2wo1S0bSjY8a9xhJzD7Hru5rY1tADA3LOQBakG8x\/p5\/UwpUgD9+0ymqPynOF4v1nNRhtGxozm6amI59pd3g0VllfoGwTeEhMBQ7GlU\/1aNaNS3ebYnCICNdLHpsGnWjpjBQsj080bJG\/SBQ6SFUaI9rUcBX8cyGBlVBTcuW9EqEQZstaV4OE8\/VoaJcJFiSEWbm1UlQv8BpwldOt4kk9PUV4dZAzt6zVjraDKlWiYaYVO+Ew8YO\/xcF+aoQ3MXkVUp+SyAoepwVnVIQM\/GT8fdENruvZP+M\/SQW1QVHQQbCQbo4AM5tKr\/trM1aAlgg5FQro2idUukJCNmkFF7W16pZPybebRG+qBZ7aq++3Bb56uFDjwBrGNAv3LqdQ57W9uKWq3RUc6ZKALcB2lCxjOemVkS\/iFsYYHg+UoRpAC5RaAzziwk8hq4vLnd3jYqv7dCzlhmwGhnFWLrDnKYe9Lls0P1A9vigCuaHPg+rMNAkPTw+NNkqSzNhExej7MW64+4920MdFh1Erx+aZ7h2z2hkupfyikh4w5HLRKDJ2qynDqCxoGmBMObqAi+4iAP9aJDpNCzAWsbS8q3inS1BpTS87xl0I6\/aBwnfbrdxOmjpHmb\/phc3XlplKAFZmJcw1Y30mvRsuthqIRULdtwD1mvyPDWGpmLKQ\/VBRbOGJ4FQJ+JbGIctoQHdrCO+Z\/PJw+2xTdEQ9UAxBFXXPP0lg4j0AAm2xPnesa\/10hhp8gqZ+y2BCd5ApdmpsfthkYgs1WpHOvEY11IS+UN9wMA\/9v3L75kyRY\/HtcQQjEfFkX1X72cusPmu+Mhjb0TN8tlv1jlte\/+a4EjtbrNJ0fDvSyecM1oBlA6ROGnW+XZQEHrZOQD\/+A2Lav1PBPdW6M4VCXMmPknKkXSjETYcYrXugTumvnI7MMuPO99YwUN55WGAziBOh\/JFrtgIvFaGINijUdBX3Exiozy46bl6VtOynaBs6l3z9HmKHp7QYokuJdCxt9rvgKs5NM20V3YpCHYXTD\/VOVbnchHyv9Jl1J63wdKUxUfjR9GNVKDhIP0ZXqTUcDb9rULfEYKIXfbEOUgqOqZ6wuPfy+Uu1GB86jXpUFNL6gM4OHHtEwSX1bbh\/PWryqtp30KXzsLts8zxP0uIxD1qzeskpEGtvQYy7sKJEXuxEF2UmHAtbJg46TAJ9HczmZpoRI7soI+0lO+l89W7PW2TYzAQS9q3yuyW1YgiEymScbP7hXxFOHe8cHjRsOJAseSSiSy7NdNn+o\/bCURf1mSU2KFJWhuGz61KcEkVqATtHrjikKMDuo5TiXkmnslsQnFS3taQuUiAjN\/BfB8KWGp\/iJFFpuVArPPfe1Hnw03XfiXbp6cDAt3Fr2qvEj1ABUYEMR2epiVyle3O3aaO7ZwxFSw3rGjP0MgXoRigEoCR1GS869PpuHzaS3voV7KE4165NhwD6ET9kG9FEkOb1S\/nHpTSObkqdrYWB3up2BuOYAKTQm1Ckcdpm10urHZDHkbZWQs1Ymz18ZzQM2oWUedbf0IrviZTtu+3PXDaTophghhStFSENvHkCmk8y5R9vL2t11syYj\/G0lbyfD4AmUjXULOlaeNam9n9rDDTo8rBCxDA98AxlUCajpzFz0waKkDNUo6l+Ym8yCBfQ5WrMNwq2oGV2cfi58o\/WQJpSt4ulnOtbM9+9fp5E06NnsptaYKsSc\/vXSWpY\/DQPVI1KuhGjqmaIaGMd4DP3uGIH3icPxDJ40n9zVW31bd+8IzNey5cvh95X0KluYV\/0L9w6GhVj+8OLEuXPTReJ4FY\/BNiN7o6GtGK65mn3qjXJhrtzGhPza5e187ctx2MoI31M+O79B6qwbiriJxyrkBOyV6JMsfqa7bOqhgmsfWWjHbR1UV5hNPa+dRXMu7G9W\/Z7QACH08a1sKwQJ+xG0Nkzzpe\/QlJcqPMdxVKTE\/CGdAu2SPzGmbEr7mQigP+vQLELKyuoV\/wtrFgHhhEr7oo0wgCoxgUO1NnWNBHPvNd3I89\/9bGRuoWWVU9N3jt2srQ9lwQfHSMD6u6gJnBPsusvvQ9mb0m3zu+wcG483mRSdSgc+cUjMP2Y8JB1s+kReC0ukq\/qiJQauwEpUUUArVTQSWOMeaI4fHCyiWs5Mjsu4SQo8+xunlETDrVHGMpRGdi67ua8L3LP0A2L01wblaKA57OhKJuJbgoXhFO02dFArDOpKQp7Q9l8aIHRMPGAnhpbcDHOOZ4Cxj+LN2tYZHYh2MFyM9uFk+cMXS+xT4X4Q5dg8hmJkXF6I2Ba04ArGuR96P\/V5UDl23dexb6vyoWMFcvOke7z\/0v3WFRxMgGGhnXvBa7qO2odBndkqdCvmUkScbuv\/WqeODgeyhG2djgNfvotD+Au6R07N3xgPTrxQDRjG\/clFaqsPzkUZjFOkp0qGwH0vtCvfAqNkSdlY\/PzDXc584satW9CjBAfJYwy05lB5vX3AMfTmc1irDAJ+PKGCK+jh46R62R+TFGQctpwVKj571rUlXIkSW\/LqkPW1aRUURib\/OzyW1MVbsFoSdpNpiP+tlUJsCpElSct\/4jxABPBGNEC\/KtnE2tPa2jLTQTL9dSIPehQMupwqjlYMHjw2LLEZBNfN3I40IyG7XrnqCnv7jGDATh91izp6ISWuPg9i\/W\/LNjZtpzrie5ddVnmOcacr4dHqZBw1eZGmNUL9usK9iT+kXH3kCrD4\/lOK7Yw6O1wLZF7oH1yoLqTQPv0Zk4HIgc3Xr0gIoGYOmIaja9EhmwfTRJP8pxxuMuqZS6eFzQkafcRhAAq+xbwYFNOHqTeitBSjZCcYvIjPTaYLy\/Bz6Gcsx8fM+NtlAMAnvjlfxYZrXdWDZRnMUhvttRufcwlDqPbF0hr4wTpSSG3ww7ew+pza1pidXiCs0DyQqmp98t\/bfGRe0aGMmYCwdNUUWcUcyNcQKeWBVwSo0adTzAiwWWcT9vZYXmnDtPcgce38CNZz65m1GN2wil8XdxUfuUTkADgdlrivYgyhZ8xy0C2Fl8KrfDNbXfRhiOaFbkX1SHL\/9u8iUdUkptdzYtWCpFXQGOWRdCquEXD2BxyH57RiQ9r8MycOFXHoxr9ZfJzs91aUSG5KM0pTjV0AhBFflTO\/2p1dXAapypgZK+RU+yp+S0XmLnR+9ZrVYhCk52+IbalaWBDNb+ARmwEE9SDwAjn6EGQ8U6wAYnI5Gqy+9ZjjneIz+37oYPyvvqL5Ofi2ORgqT1IBqiThFl7n1Trv8y8t3dJ797x3fpf4af\/v0KC0GLilSOGZLV2WM4xolsDKhMNjqtMB5JhBkQDDtj7iiTyL1QAzR45+tCXd0xLygPhNNWYBkC7ZHe+UZotH67kqluxxRB80FFrKB1SZ95QlEXZHAlqYjknfamehZohbde8oL7FwOyulGoAiDciYdSuYSz\/Dwxixv4RSIzj1rI2ZfBVU+siExf739PEMvudoRdMus4lZqwKv8c27ghpbfp7cyjuxxnIRQHW73JmYHWjlslgJrjIANwdhKgLKisSt9pNejegAH1xbIpboX43YLZOc8iKpiROcdxdOeDeDZVMEhPncZs2MkNRNHROzSmUf5NavesByC52pnoXBYtCK3Gf6WHTo0a1gS9CHyL45h4mPwdgJgUfzJL5euARytwIC4aOqs1dcV55mzlPrbZtIV1n7ytPqkOTb0jAg5DnfoRixWFEuf0BinWpqUnwM4BgRG4FXrUBS7+V2BemFbIscEP5dpuvfY8vMf29ckyqcRukT9m+1Yw+yuYnHw6yS1TZqal+mOka1mOrwY+JszV5qSWvcS5AAKjFDky6sSPag1v+ebpOtzQ5boBHxjCDirkaVeOnbfcg5AurGK8akz5huanZCRaPX9uiWeCEWJntld3J2+p0f3LDK0r5sDa7wMlORukHoerLrr8OG3I5pKv7ig4RFTMnoGQbSFKQImSg4zM\/rO\/IfagKXWms6\/+VxUchCEU8a\/nClFCrrLtD0kKYhfS2ZxHoZ1V2Z7qpm\/J4di2RRWMbMY9DXcuGh6Tq6I055VjQMXAAQ0QJo5QVjNyP5VSzyLFTwgaVM1llmTD7nbOrwzWvNk0EPQTwkrpArziC+eA08bV7N2Of3qInB4Ii9cpSJsokOnBA1Y9zKQ3hKxy78Gb9svdy2XJrQz2oJ28t1w6VguHgiV92XQHeDznU2RmO0B25YuktmxxL6ObAqdQOvld3tQ6FbsVhm3\/MWAILzJW3jxmHwln+uVMHwuF8M4L31Ncd5HwNYY+VOqb3mOXt+Kq3alEyZCN\/Yx75Vuk\/D28jP6uZi6FVipIddgU6p46bnJD9l5YCQAxGMKqFA\/Tmn\/sirub9vRCkKHPBnpluLpNpOz5UQjzWvmaolkjLHBJNTaWeL3+H2nhePJrrXNm\/YMgl38k2MsNXd0Up3jzjwGpl43zV7czrmOROyZ7svS6QKiMOgaLKvIgw9LoPpu2ED7J7kiErkh9h8Hh+q3MtCCjXp9cHhcEr7YpZp3\/Hpgn+moXN\/qsBRk6\/QMhY0errbKrSvcbMxuBoTZcS4\/5w+oO4ufg7kNDBvzNmaTGlraBCaAKfTTTqinXkE6u3psWmmYUnmSuhUxjxgMS\/5ovIChD2RZWUpcLdMEjHfpG7Y7CBIdF2XK4PKFxjECLWSlElb2AEdwSVWePjjkJmMEm8daxja1Oh1bSJg7\/CTku1XTSeAIrZKNt5s8S6zN7lk\/nkQgj1yno1wCGRrRc9vW3Kr7vSDxHB6VowWKOhNvNubHDKUB\/HkIPaGYa2C0eb3Ik0i3jjGg03WtgmV\/jLZftdqgoWxfsCj9j7I1TiAwAddIUs97gFjQuwaSGy2ONHtU6ZEQO4r93bOGjDdaIVjoMDRW3ALxya\/UWiMwV0SSA9Quc2Q7MpCB4y5uhYQE8Hu6\/kUg52685l9jazw+jJzPRDvjuBnPvwi21HrvipI0C9P3CgBIv9BfnZGOLxuZUIuRKbjhr0j5KkYVIk7ddO9SYYLXPj6dzxs0BB\/ckNUakDxZJkU5WBFTABzfbpUE4cIWbUgS+H4DmPC5gj4NL\/aWq3aLJ2qsrbxPgfMl2M3hQVPMRNpJKenARvUNP2YPtp76kSQBwHiEvQHEzKnH5E3K3MXFepOmfEmQY17nkTLQQIsVZEQ38liq1o9jxJSYbFAFLxB\/KBA+cXfQ3s6yChOXLuGz+ZNAkrlk7\/IRmBjwlAq+kiFZJy\/xZc79xRL0E0mA3Md7HW82p16J3usQMpwD\/FpVmy\/Iozv8QJKG3VE6ZWciAdHexiUM4NcLbKxI++ACxfCAQ9QsenBC9r3ouePPJj5Z0UjnY7EdgLm\/FSk0a\/8kvqMmpU5syM7l2ZmwPyXKD7EjbJwUZzWdwdQJenhbkS8nYALoR5SoMFM4Fg1WqG7IndgDqdiN2OMK6bsUHIlLqHwGtL7jLQvwGSygGRmdjZWiH2RzEzuiOfhKVBkB90aOYaji7aM4ePPGQrpuXZ4qQzEqO9HZJe72m0QOYX4etdp6vcOglX+fMRzF04YGpOcVbVeYScsNFbKRdfBb6+h7bmnxrvqatvBEFiBazjrL1VfpMtW4P+nr17eBuXPF\/BMPL5YFFR8IrXZdvC4JzHEqDwSBndaNYzay+DbWoUV9Z\/QUOdUzKj4ZQIX\/S2MIwoJo3wVFbwQlopnMlaRWbUwxGXFzVn6Zu\/V44kozNULo3RxIMx9u3cZVQky6oR7ZAjYI7T36LLM11R+Nlu70Ge\/4fwyINZsKw5WmyWWaKP+UEBae","iv":"bfb5ed5c08ce6e12c34749dc183638f8","s":"4d93348f8da779bb"}
Share your thoughts. Click here