Automotive
March 18, 2019
Porsche topped the ranks for best dealership service experience. Image credit: Porsche
By Sarah Ramirez
Drivers report greater satisfaction with service experiences when dealerships incorporate more digital communications, despite automakers’ delay in harnessing technology.
{"ct":"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","iv":"16c2680f0860dbc481d01f045331fe99","s":"a339b70dd25ff97d"}
Share your thoughts. Click here