Retail
April 19, 2021
Coresight’s report suggests retailers take responsibility for eliminating points in the purchasing process that lead to returns. Image credit: National Retail Federation
By Nora Howe
The COVID-19 pandemic accelerated ecommerce and, with it, a rapid increase in financially and environmentally costly product returns.
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","iv":"6c02ae1c2ab0e8b6aad318a7ce246db2","s":"10ab27bea0464982"}
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