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Apparel and accessories

How Gucci is making over its client service centers

November 14, 2019

Inside Gucci 9 Hudson. Image courtesy of Gucci

 

By Sarah Jones

Italian fashion house Gucci is seeking to make its remote client services more reflective of its in-store experience through a concept that blends a channel-agnostic approach with a human touch.

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  1. ‘Unlike the Rest’ from Ritz-Carlton Yacht Collection champions service at sea
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  4. Rue La La makes private sale shopping accessible on Android devices
  5. Ralph Lauren launches heritage-inspired exclusives at Neiman Marcus
  6. Gucci uses Grammys as platform for ambassador announcement
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