Retail
January 15, 2019
Bloomingdale's is one of the luxury retailers that has worked to combat fraudulent returns. Image credit: Bloomingdale's
By Sarah Jones
The growing popularity of cross-channel returns is creating more complexity for retailers, opening the door to greater fraud risk.
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","iv":"a49ecda5fedce3cf70723c529af39d92","s":"a4824f3fce83dc09"}
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