Retail
January 15, 2019
Bloomingdale's is one of the luxury retailers that has worked to combat fraudulent returns. Image credit: Bloomingdale's
By Sarah Jones
The growing popularity of cross-channel returns is creating more complexity for retailers, opening the door to greater fraud risk.
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","iv":"6977537e53ce0a2f855bba26bf1f6505","s":"88c4f830c4b9dfc3"}
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