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In-store

Harrods fine-tunes customer experience via employee etiquette lessons

May 4, 2012

 

By Rachel Lamb

British department store Harrods sent its employees to take etiquette lessons in a move likely to push its sales team to the forefront of customer service and experience when affluent shoppers visit.

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  1. Capri Holdings, Tapestry abandon plan to merge
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  3. Ferrari teams with Paramount Pictures ahead of ‘Gladiator II’ premiere
  4. IWC Schaffhausen wins top prize at Grand Prix D’Horlogerie de Genève 2024
  5. In Geneva, Christie’s records new high with Aga Khan emerald
  6. Art to comprise 11pc of UHNWI portfolios by 2026: Bank of America
  7. Viceroy Hotels debuts narrative-driven brand identity
  8. Fortnum & Mason debuts Christmas window collaboration with Edinas Paper
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  10. Artist Esther Mahlangu to debut new work at SCOPE Art Show’s 2024 Miami edition
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