NEW YORK - As vehicles become more sophisticated, the main differentiating factor for auto brands will be the customer experience, argued the president of Mercedes-Benz USA June 24 at Forrester Research's Forum for Customer Experience Professionals: "Why Good Is Not Good Enough."
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","iv":"7e5a885fccbb992c26919c960dbfe9dc","s":"2c296c387febb94c"}