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In-store

Former Bergdorf Goodman CEO: Customer-first approach translates to retail success

September 19, 2013

 

By Jen King

NEW YORK - A former Bergdorf Goodman executive at the Luxury Retail Summit: Holiday Focus 2013 yesterday discussed how the New York-based retailer found success through curated collections, knowledgeable sales team and its high standard of customer service.

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  1. Estée Lauder Cos. establishes new fragrance innovation hub in Paris
  2. Happy Holidays!
  3. Luxury Unfiltered: Burberry is on the brink of self-destruction as it taps a new CEO
  4. Mercedes-Benz rolls out AI-enhanced MBUX Voice Assistant
  5. Mood of global millionaires in the pandemic-era
  6. Desirability, operational efficiency key to luxury brand growth: Accenture
  7. The RealReal opens retail location in Houston
  8. Luxury Unfiltered: When brands fall spectacularly short on client service
  9. Preloved items from Hermès hold highest resale value: The RealReal
  10. MGallery Collection wins Grand Prize for luxury tourism
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