Marketing
October 11, 2019
Most important in the customer experience is the post-purchase engagement. Image credit: Narvar
By Sarah Jones
NEW YORK – Customer experience is about consumers’ perceptions of their interactions with a brand, and their memories are largely tied to the emotions they feel throughout their journey.
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","iv":"bec49ce202b8164d298d46aeddb37dfc","s":"e367bc4042f7cd84"}
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