Luxury Daily
The authority in luxury news.
May 20, 2025
  1. Mandarin Oriental restores Italian castle
  2. Fairmont salutes company heritage in new campaign
  3. UK luxury fashion exports to EU down 64pc post-Brexit: Walpole
  4. Audemars Piguet pop-up exhibition opens in Shanghai
  5. Luxury Unfiltered: How brand value misalignment creates billion-dollar losses for luxury hotels
  6. Aston Martin, Apple release CarPlay Ultra
  7. Pierpaolo Piccioli joins Balenciaga as creative director
  8. Hyatt taps American tennis player Jessica Pegula as ambassador
  9. Luxury dips while tech disruptors drive $10.7T in brand value: Kantar
  10. RH appoints new co-chief merchandising, creative officer
Comment
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

Retail

Ecommerce is dead, says Holt Renfrew exec

October 19, 2017

Holt Renfrew department store location in Toronto. Image credit: Holt Renfrew

 

By Brielle Jaekel

NEW YORK – Canadian department store chain Holt Renfrew’s recent in-store management transformation demonstrates how omnichannel begins from within a business before extending outward to appeal to consumers.

Omnichannel and digital has been difficult for the luxury industry, as the sector is heavily rooted in hands-on service, which digital essentially takes away. During the session “Digitizing the Store: Bringing the Online Experience Alive” at Luxury Interactive on Oct. 18, a Holt Renfrew executive detailed how the retailer saw success by arming store associates with a special application for an omnichannel experience.

To read the entire article, please subscribe or
 
LATEST HEADLINES
MOST POPULAR
  1. Mandarin Oriental restores Italian castle
  2. Fairmont salutes company heritage in new campaign
  3. UK luxury fashion exports to EU down 64pc post-Brexit: Walpole
  4. Audemars Piguet pop-up exhibition opens in Shanghai
  5. Luxury Unfiltered: How brand value misalignment creates billion-dollar losses for luxury hotels
  6. Aston Martin, Apple release CarPlay Ultra
  7. Pierpaolo Piccioli joins Balenciaga as creative director
  8. Hyatt taps American tennis player Jessica Pegula as ambassador
  9. Luxury dips while tech disruptors drive $10.7T in brand value: Kantar
  10. RH appoints new co-chief merchandising, creative officer
VIDEOS
More Videos

MORE IN Retail
Tiffany & Co. launches largest European boutique in Milan
Mytheresa owner LuxExperience sees 3pc quarterly net sales bump
Rimowa opens New Bond Street flagship
ThredUp launches first-ever digital vintage pop-up
Richard Mille opens largest US storefront in Dallas
Van Cleef & Arpels debuts seasonal boutique in Capri



RECENT ARTICLES
Genesis sponsors Gold Gala in honor of AAPI Heritage Month
RH appoints new co-chief merchandising, creative officer
Hyatt taps American tennis player Jessica Pegula as ambassador

Fairmont salutes company heritage in new campaign
UK luxury fashion exports to EU down 64pc post-Brexit: Walpole
Aston Martin, Apple release CarPlay Ultra