Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
{"ct":"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","iv":"3bb7893008c5ea8cbc5a2e34bd7fae49","s":"eb318c789d36cf14"}
Share your thoughts. Click here