Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"0a9378d2d5358c3ab1a831693c99ec47","s":"2e8548cca8cdbaee"}
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