Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"1f9900915caf77c7112ad69e0b8c2d81","s":"007399e41b398543"}
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