Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"06d7d058e70f7449222fbccca417f3fc","s":"59cb24e033d22be9"}
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