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Retail

Digital customer services heighten live agent expectations

August 6, 2018

Customers are expecting more service options. Image credit: Neiman Marcus

 

By Brielle Jaekel

The need for advanced customer service solutions and highly trained agents is more important now than ever for luxury retailers, as consumers demand more.

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  1. Off the Cuff: A Q&A with Baccarat's Adam Banfield
  2. The 1916 Company teams up with Australian pro golfer Min Woo Lee
  3. BMW North America highlights history in 50th anniversary series
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  5. Richard Mille opens largest US storefront in Dallas
  6. Fendi funds restoration of Renaissance-era landmark
  7. Galaxy Macau commissions largest fleet of bespoke Bentley Flying Spurs
  8. Luxury Unfiltered: How Gen Z is turning the Birkin into Wall Street’s hottest commodity
  9. De Beers Group to discontinue lab-grown diamond business
  10. Burberry, London College of Fashion establish new circular design student competition
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