Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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