Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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