Retail
May 9, 2018
Consumers prefer to try to solve their customer service issues online first. Image credit: Bloomingdale's
By Sarah Jones
When trying to solve issues with a retailer, 80 percent of consumers are apt to head to a brand’s Web site before calling customer service, according to a new report.
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