Retail
June 21, 2018
Neiman Marcus was one of the highest ranked retailers in Forrester's CX Index. Image credit: Neiman Marcus
By Sarah Jones
NEW YORK – To succeed in today’s competitive retail environment, brands need to be fast, fearless and flexible, according to a Forrester analyst.
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","iv":"5093f959fec14d41495efaed3c9b3a96","s":"5b44ea96688cd3c3"}
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