Despite changes in technology, consumer habits and marketing, customer service still remains the consistent business driver in the luxury industry, according to Ira Neimark, former CEO of New York-based department store Bergdorf Goodman.
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","iv":"f1cfb54a760ccb42df0e3048e94728cd","s":"cd9e122850e8ab44"}