Despite changes in technology, consumer habits and marketing, customer service still remains the consistent business driver in the luxury industry, according to Ira Neimark, former CEO of New York-based department store Bergdorf Goodman.
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","iv":"f14a574f9697aa9349fa1b14edeb494b","s":"732c6979b9ea08c6"}