Luxury Daily
The authority in luxury news.
Dec. 23, 2024
  1. Estée Lauder Cos. establishes new fragrance innovation hub in Paris
  2. Happy Holidays!
  3. Iris Law stars in Versace’s Dylan Purple fragrance campaign
  4. Luxury Unfiltered: Burberry is on the brink of self-destruction as it taps a new CEO
  5. Mood of global millionaires in the pandemic-era
  6. Mercedes-Benz rolls out AI-enhanced MBUX Voice Assistant
  7. Desirability, operational efficiency key to luxury brand growth: Accenture
  8. The RealReal opens retail location in Houston
  9. Luxury Unfiltered: When brands fall spectacularly short on client service
  10. Preloved items from Hermès hold highest resale value: The RealReal
Comment
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

Advertising

Customer satisfaction drives all other company aspects: SAP exec

June 22, 2011

Customer experience satisfaction is the cornerstone of luxury

 

By Rachel Lamb

NEW YORK - Customer satisfaction and enabling employees to help a brand deliver customer experience is what drives everything else in a company, according to a panel at the Forrester Customer Experience Forum 2011.

To read the entire article, please subscribe or
 
LATEST HEADLINES
MOST POPULAR
  1. Estée Lauder Cos. establishes new fragrance innovation hub in Paris
  2. Happy Holidays!
  3. Iris Law stars in Versace’s Dylan Purple fragrance campaign
  4. Luxury Unfiltered: Burberry is on the brink of self-destruction as it taps a new CEO
  5. Mood of global millionaires in the pandemic-era
  6. Mercedes-Benz rolls out AI-enhanced MBUX Voice Assistant
  7. Desirability, operational efficiency key to luxury brand growth: Accenture
  8. The RealReal opens retail location in Houston
  9. Luxury Unfiltered: When brands fall spectacularly short on client service
  10. Preloved items from Hermès hold highest resale value: The RealReal
VIDEOS
More Videos

MORE IN Advertising
Mercedes-Benz rolls out AI-enhanced MBUX Voice Assistant
Roger Vivier enters second act of cinematic campaign
Ginori 1735 spotlights holiday tradition
Magic, melody guide holiday campaign from Cartier
Cipriani Residences Miami launches home decor collection
Balenciaga Music bridges cultures with Chinese pianist Wu Muye



RECENT ARTICLES
Happy Holidays!
Estée Lauder Cos. establishes new fragrance innovation hub in Paris
Accor developing Sofitel Diamond Crown Hai Phong in Vietnam

The RealReal opens retail location in Houston
Wearables, AI at forefront of 2025’s digital trends: IMG
Off the Cuff: A Q&A with Aston Martin’s Marek Reichman