Multichannel
July 1, 2011
By Rachel Lamb
NEW YORK – Online retailer Zappos emphasizes that taking care of customers will build relationships and brand advocates in addition to the amount of transactions, according to an executive at Luxury Interactive.
{"ct":"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","iv":"239eb99be9bc31d978c21c6611d08e92","s":"15ec6bf27289de98"}
Share your thoughts. Click here