Luxury Daily
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

Multichannel

Cultivating relationships increases customer loyalty, transactions: Zappos exec

July 1, 2011

Stuart Weitzman on Zappos.com

 

NEW YORK – Online retailer Zappos emphasizes that taking care of customers will build relationships and brand advocates in addition to the amount of transactions, according to an executive at Luxury Interactive.

To read the entire article, please subscribe or