Travel and hospitality
September 30, 2019
The Pierre is one of New York's most iconic hotels. Image credit: The Pierre
By Sarah Ramirez
NEW YORK – A client’s experience can be defined within the first 30 seconds of interaction with a brand, making first impressions pivotal.
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","iv":"3cc1465a30a69917445ee8c7c1f21c50","s":"24aaf0592d3fc8a1"}
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