Commerce
June 25, 2014
Engaged employees results in better consumer experience
By Jen King
NEW YORK – Although it may seem daunting to restructure a brand’s internal systems, a senior analyst explained June 24 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough” that the return on investment yields greater corporate culture and leads directly to better consumer experiences.
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","iv":"30639775705b6f794ea74f91878601ad","s":"196ff65e8011334e"}
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