Retail
August 10, 2020
McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey
By Dianna Dilworth
Consumers are looking for technology experiences that will help them cut down on the risk of exposure to COVID-19 while shopping, yet many brands and retailers are failing to deliver.
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","iv":"b910e952f907094c85233a0a509eba95","s":"b81b9991b957310b"}
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