Retail
August 10, 2020
McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey
By Dianna Dilworth
Consumers are looking for technology experiences that will help them cut down on the risk of exposure to COVID-19 while shopping, yet many brands and retailers are failing to deliver.
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","iv":"cd6da9cf4f4498a0504d0b3999d8e8aa","s":"ca0fa204ea25709d"}
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