Software and technology
October 19, 2018
Millennials believe Alexa will improve its emotional intelligence over time. Image credit: Amazon
By Sarah Ramirez
As brands increasingly rely on artificial intelligence technology to handle consumer interactions, customers are wary that these digital tools will instead make shopping less personal and more frustrating.
{"ct":"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","iv":"66c8be270ed78d2053e442380794e206","s":"88f6301f436659a2"}
Share your thoughts. Click here