Software and technology
October 19, 2018
Millennials believe Alexa will improve its emotional intelligence over time. Image credit: Amazon
By Sarah Ramirez
As brands increasingly rely on artificial intelligence technology to handle consumer interactions, customers are wary that these digital tools will instead make shopping less personal and more frustrating.
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","iv":"184f047c771cae2e5f9140ae584520fe","s":"f8befbd22102e432"}
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