Software and technology
October 19, 2018
Millennials believe Alexa will improve its emotional intelligence over time. Image credit: Amazon
By Sarah Ramirez
As brands increasingly rely on artificial intelligence technology to handle consumer interactions, customers are wary that these digital tools will instead make shopping less personal and more frustrating.
{"ct":"rgf9YN0+09HSdVYg1aanSNNWgz3EeQK+us1w5fTO38zlC0uGmyRvCdqpcehUl110Mtz6gcdykVStgzorasJBERNqswgIUrpX0wR4KKepYw5PHkrlv1\/weYytOphcQ+suhUfEay\/dUfg1eph\/6467f3zyheNNshIPUOTcZU\/hNuPYn1kepbcz0KAWdi9qbH\/RfRHGjTo8N25BG1+Z9BlLOxkjm+Clo+nxmU1\/bVu582uqDUN6UBdIsQVacl3U0pwE+m2k3A\/hE5kX+cgzki0P\/wGDP7FcRqvZ4IKROZSfzb+QBjbeJ\/2ZGZFExK+ryWzIW9lHz20zK8UwpVRCCSzf\/D\/akdzOW3H0cqa8QSkHHdUvgJFt9KO+q58VNxbWNVGI3fyzjHJ7jflpofYla+1V3P1CqohcacNZYFtaod1ukrsSLPui6tkTlt0wcE899yn20TVRuIEAOJUt54Qhi8GLYhGoVYoa\/42evVhdkOXVlrAq9Cqn6H1x7wn2bL2LXS9e+yDNf6lAlTz0WR\/VTVgz4Ou37nF\/axqebgAt8WI8OmEdZx2zuzIhYWo8AKJ5mMRUhYX+Oas389rKEm\/KA27JaLdQoCrRcMgmOnQe7Rh2rkqDLVCZn9CHCqKvE2LBesPNX\/mSK8a21LitE322QGs188E6ZusUUiGnGmqgzRqQaN7FRV1yyXhe3VgZHUxUBAAomMWF0gV5h2gOyg5CzmqSEWTKXnWSRcMDYi7koWyLWh\/ktFQY8GfvklkERkjnN05e\/tVuU8jBiJuI2i8p2vUwAqtEWb41qXrWHKnJpqZDJAiE3F8oz65LW4jAV+kfgWohkdzQ246jMZ\/FLhLbejFmQ53yuzzJgtMBnI75dGPeNC8aQljsrc1hZ9eyvZcOiScg1Ef6dDbHZd3WL2ElDZjyvPyOFDEjXtf3pU02NFD3Qzfn\/pP0MlMmSTGRY5YteMxu1iYs5Ax58iFd4wurNux29mCnJHNkWlNgk9\/86j2C4wraVGBS4gXsqs8LD8P+CvkZaA3sDJiZkpk3HUpTeElMhKuWsXW0vGBQL4ghAHwFpunnuqaBaOrq0l+5FxEn3Nc+KTqRoAETvimA6ZigQNDVe\/D\/c3\/GAc\/zV+G9XAG2\/L\/X+iDLzEiix3xkY9NC0+M72uJ5KKvOYFhIC8NZN6RfGnRW0+MlCIJXd78oXOwuJYCxmOwdT3505FcyEmXO3hg1QufYVndUPSt9hx2JYztAVENiyxFEzk\/faubMQnrzjz9u9Cqg5nt6069uKraTJlJMlVW0Wujgs0bOV\/Bjgqi7mPgwgvNPGBhVHRAMkx1pFF2v1ZhH8e2Rq8wtiIHlBHzZ449rwmWSaxsiwBMFcVaqVh5FZIQRJLjNzakjjALHNEh\/5wKOLjL218Umuvihk\/KO9xSFXWPfuMTR73bgqWJVMlwAPUYFKXOWL492Je4ELThu8ZQMKfRNRW9WFMm0GTQMImra\/kFNlbP\/Q3mrFbUHnu0tY\/oicB8O2AIZ14TLvDMlIyrKxJap\/mODq185XsDoBi041\/4hc\/r+ZUidxMFUcJ5aYjpny5t5ZE0nMgG94DQZJHEBlJM9B9v44PLgPnVj2Pc\/lUaC1oX9UvBZCoWF7kC0v\/yosHYmpCD9fMKd82udBnzsahkVnsRMtItA2WwzRPvxO5364eQuesH9cLtjV1+01im40Drb\/ESS1sb6Vu4re6e1TodD4LTwktlg7+V7RdIjoclqtZ\/Sy\/deugt03nGOR8X8O0e\/qkoPiJD2uIO5YXiDQK6Bq8WmvqI1NOOVaJooYAdcGG+ImhcTjQoDtcm++ana8WtJD1YILu09bII+aDz5dlI5hmv\/T3kvFSVHapdh+CZC0tvU\/D6wRRKs3QI5Hzdf+ks+j7CO+sqqdPt5phdr6qS6\/T2SQcVRrHH9cg2mSlSSuWe80yTO1bjiqBN\/g6QM74iWf1x\/EYmZqcie5MmLr\/f1uiOwM2+AZHWZjYzIYiBrV6RM0um+Dh7MzR5DMb4LCjsL3DBZTpQviVbdszbs5GKDHWxfXbAspfrM37JQOss54hFNQpaJgW5bY9Egu4cOKSTfwSRsvmL6hbO1ejOE9rp6s6dZ67rpBeutaamGK\/+aREF1rvEheIjvsbPr0p8KxA+KYk1pYHGoZRtdlmjLU9jMO2jSDekICaaMnwYyLgZHxQOYfvMDFpg5Yor1LWnkuJJUkYP14KLsXAWYxbMXSvUJpXy2AkX4MHjvIMSG3JDSRiMNsBLKCO2kp3KwUqmi6UryFChy2Ee1dXizrG683Jf1Y0cS\/RAJqwjaDSej1YNTvf4i3pXg10Ar2T23cLy7mDbJLeVJ22QxeiRm8Y\/YE4s0zyWw\/hgA5gj6+ZvcpoNqUNpTr\/kLi7UDrYqLtTa1XjGL\/1hYY57Qy9gKE3v25YPSumehW3jQgzF3XXRpnn0f+ngoGpntv2\/O0OXRS6kRKQUiomJvFrCAaXU2YzFDZuJdlTJ3MIO9bWOISM0Bg1Qm8IGFxVY\/p2QZhnki2o7\/btmfR+xiwc29lVCaAjoH+YtWcbtOs3l32RHBP3pSzOL3NVKw02IO+DYMidr0m9tQQoojE7CaKDoPGc2Auvt4igYNm9Oh9MBmdnqcQubEexnYRZExXxrNie2cUVYOZfNkqD8evR3tCTozYnth\/bwBkbJWD12UgRGgtFhLLJ3MAGxH16NTNUPVRbZ3uYSAx114EtwSIlq75ikK3AFdvg\/VwQtpxpfbnZCSk8FG54S7fD2rczTp+M+mgOJZz7HxEbX8Qj00eVqdMbzwWRJ2jIcEkH1g+YEBF\/F5VssZ84utbXZtrwh5i06QmNRS3JOz2FwizQig1sKyKb8Msku15E8W9DxvtyEAoNHm+qJNasxco03y+VX1+6er3\/MuPp4Wl501LUHVjSg2zl0o\/zbq4C0o0IxYw\/ejgAxz5EX33WOiPO4oixySzeD8WAm0bqh\/a2aeFCRBL\/dOJFqBEfyamI2tc9GQpudeQ1B3API\/iC4gOfSBXX3d7nQ0LEH7tEGWFu4lQlqTIdscmhAYKWYOYf2NhUCUBNfDHZMBcFpBWCjt\/RwoUvCcIGb70aAs9RZ\/zgLc9Tk6b5pfgZMm5TQ2f7HwRtJjw1W05z\/Inuw5ykFbmgtZx2gtbEcamJ3OqNRNOLe\/r+I9Tc7axJxC7quLPOTcZTpI4BHMroF28K6NfdxgEsD3nydVhCH2xOfMaswMAm7opo7NHnL\/pWCIGlIO+EzMU\/aMO\/p1+PENFwYf58E9Ix5Ivll07dmEkMITYeVJDTS+bscG3ANylKet4PMQ89tZYAvw2Hv+RiYSCilxX2Uf2d71auMIwF82ugtgjDQEZTUTb\/tl4SKWqmlcD0nVmtTKIAGk5l1Np3D68yuQwiP3xTfeDo0HqugkdZbv78uxqL\/8OZaG69Awy\/mBF4ADMr9vutBVhhCvvB5LNsQGZ8vINopYe3CdcpVlyxXjuiLAlhaFGqpyAkhgcAdSKZH\/3t8uG51HYbPskhlG1cXwC4c2TYuemNE+yZnDmDUDTmYixEk4nfgSczMUnLDnhOogAnPj10M1S3lZ8JbSYkk46ncC1t0tlGbLthFxNgshEXIB\/X2mP9\/1fsc5KrRteEzF9VfDrMVx5jf9pRP\/hqUwFLG+RgTbdbFfNpayijHQ+RRR6o1iqY3MaCFv9ta3FeNFOLdeyjA3QGskpioGUaDCw086+hYLUH5msptf5KNd+SNTduG2wNP2EAO6mes\/SdjZbjy50L7mZofEBYOctJAz2ai16g6N49AVTVbrt\/M5\/OxhtdjnjmqGqjOS15msNOJ9IW14FU5xzNMskEyS8JSUI3LZuXByWaYyDQhJtiLOLQo7Vq\/oXBbZJ5kLppaq92bENWlUHTuXsjIKf1niRJooQLsJwPWHvtUnvFrcqHORyTErMA+jJiCL\/fvZtgLh\/rfamTzs5gBwzwdbAoHvylAygD+Jg4XEXDzo8FiULTxyGjHpX7Lkw0LX7TqWaSDk9meSauZrM7Pr0LJSePopMzUq2UFgHfgZQ8iZ9Sy+HY9O7ZVuPBNla\/RWvzzAvaIuiKPSva4gqpcl9cFCEzd0s72M+OCOHB8OEJUuAvoSY4t7R83vGINIo52AHcVoMNJZXwwRbTlm5BI0q44KRKKJ436gP\/N+iv1\/fZOLHG89g6WDFdFz2lehWF41YRNgtC\/L8sW8TDoAY6nrujaQe\/IBbXG2h\/ijokvApthzGYH4dp\/rsYH2vCy5UoLpf4+XN3qQNno90D8Pw+HxCrV\/B85IHiftxxELBT3GY2wgRuNtvJtW7v0kZmTV1nepihLdB4E176KmWLpQ+ZQtJvCrqrs0B7Q7MtBMaPCtGBGwkrJ5l7tO0GjzauaFmMIcLWq\/w1ve1ffa40AYPzuj\/1TRPCqdwPA7B\/1VSOwN6UWNjsY6A505h4dhTy7ct7Vy9Od2Fq6Cqmctton2V7LJl8rk74VIM6NbFepgmGx9eq8LuKDijQEKUPokgtet7FK11wARUIsyYGF\/HKom3CSv6JnzjgFrQ0YCmozm24TE3Ohi4R20kVfJYtpWIhFLHS6vxey3aKpFpwpTEzYsZJe99k+0BsOuw0inn6X77azTQsaEXUxJ9ZuEFJ\/Iq+cG1LzSGm+PNPjnWf1Kicv+ozLx+TtW+62ktC5UA3FlpYJI0wPko\/Q3s546WqtKCn0OPQxk8hQTmrAoyhQkhtwYFgs2JE4xQgQ\/tYJuraUU3YtdRhMEuEhfDj3zDObsLpLyETV1DRElDZRcRFWrWMjyl8uB1Mq8HmHMBFAk9gxeKHHjLLJ\/z\/XwRFZTrfCLQgHJzktRrOO16D6dxeiLnt7GRQ6W2pfl4ZYIIg9yb8kasibPF22HPHzUfgSSSKnUCAvyy\/XNixVnyrsalZ+wIBQplPx5T94IeX22B3g\/QwSHZCD6yGHv7CyiVk5YqdYXOdZR4nbHiPJUUWrw9\/razNJ6QNprKL4Exga9V18pSc2Ifi88YQXyJLFsbJZ\/w\/xS827yngTsxBSzFES1FOxItToXjWkUk5fYe3YS+sjpT1ecb7Ca7QYmbEyP76X0i+XeRz5XcoxDX0M6Ob\/27epMPG2FRmHupfqcyjpHp7n+oJ\/uTq2TViEeBOIFejvaGZVxgnkvjwy19ErXLKBrRtDFHlqM+lcVfrvjbv1vYlgs91UryeXSFKRUVi4Xd1xwGIYSAcUS2vCFORNB9AP0h6lYtXDqgZnKgS0C06lanauw\/jnHXckWbP5W0VC3CTBwEeamGbzpNKk7r3WXQRBapTjeSCsCwPTkfCtt0g7sxWbhEDwoYu+lMdOkBkzlSoX4P7SN6ZPCBB6FCV8J4gZ3U05sa4dwTGKH7SHekkL3MwC1HQ0EdczkEot3EkRAltR+8K+rb\/BIBewwbL15un79WeoTU61G\/gcvjfY0kQISYkxV49RbXChIrezDno+cmV5k\/92PB1fGYLx3yCua7oxhmjahU3Z0HLCaco1O1QHyb7mBdTbTfx2czJLJkkq55xYvaXcXJ2CMe7s84j22XrXUbdO1UENKFHsyjn6oADRC\/xetTKxGu+WHVfRAkJWMcgDygL9x7aJQAFBqFotPoHjEQp9JQdo3vFoaOk1jVtiBytOSZXd8NzgX\/MFMRCpOd+199CzYkMO1LJ5lrKBepVBXsjoL9UvUXKiis\/M44fYLHQbu8ooAvqhyWBFiLooJrKgeMvcSB2bOBBacovD0wmCzVNBTxymoM\/55aDeQ1a\/0MEi6v7Drc3x3gO9WsDuAHWyMyo1T8QaQXFvoiq+OiyrWGnUvOtzF9fw+YKU+g77mKW\/C8RDmVTSbwF33I9UgUnlqoCgsMRsQkjljJn6M\/lj09Fpf0Dicpwn85qlfTIlu0l542pKh93QetYhHaVwa\/FJ8XfOFX2PbheAE8YZv43qanUpdf1o6adU+qV\/TTO70ydIE45BI1RW14MfBgq91iqX6zcvGIz83Dygi9vk2U6\/9HH2Fky8a5gir2vBp6lBOrTr0XUbQygSR4HbZVnzPD3zoOGbIJUHkZmNddTiHsAJkhkDE5J3BwLQBzW67WyuXOhdxNUSwKDP1Su3\/WWOi41cgo+oOcIXDpjvadwO4vk+tGnwhRgcHIoTQYzv48zUnurv2LkwqeFmuSPsu7eBHYaG37KHsCytvkpfKSHbx10jMkmLBRrx00TY7vR99MoFyaW4sC2wcNmJx9hbg3SeMXpJ1cVEH5VwiRgUboZ9N6nI\/661ASqjubzgywVUO+PlO7C51qr7z+VqipJQy7n6FiyinH6zu\/TbbcDfjICiS4XbjVc1QEobeD9FeGHRF\/6gWHFVxh+PGYiVrheGES7IlTTdQRvztWlCKUEoKvtwNS46nnV7EfZ4iYDt2NeUpnt4alLRqLVwX2DCDSFReIrfoczhnPPjEbUUt9Cytcuzo5UyIbAdlmLYIh20wYvGjkZUwpwxVgt+rR7j+6QFS3DIlVDTndQE0cuqJaPdB5XIZgCbDgBkMM7dY3KmHwAiSOTg5ujweSdv+JOpgAGPa1ikG9+M39JJFgzT3b0vLRkUgdVfBp+79E8jNUk72QdYpOqNVBhI8zjUGGwC5aViZ5vz3M3rTKAJsAanfxIfjdDSPfPB2DBUB3ZaXz6xyqVAKHenZHz+hCJpNvEB7r7oX1MwFdH4X5G27Q2vPrvhDrOw+x+aRvU4kQshUeAHfJ+xqmciAabOthQI9yznyLkkMS6WQUrA+rPEHdDLOAbqEWqz5Dfg9IzBj57E5q94MeHt8MLb0cDGQ988FIVfBvmISyjMtccznpFZI9+RsoG2YYQ7QwQr6QG8p29R+F5LWeZ9Dvpkqf8l5QEdmy3PfPW8stWLdk\/VfENITONlAZNU4sTa3DXdywMxph\/X1FFs7AZHev+LmKKWH4ryxUS6Hy2Ni1IwEe3utjVko+quwt1TN8oSPh0aw3CVpYQz7FkqIp9VcZ5KHz6J5nDEpIMBPx91QOAEJjCOqlG6pyURjtK0CPjy3stlw3TCkEtvwPaJKBnHpIUDgH9E9HR+Ry\/sEhxIe79S5J+MFQ7x\/CA1r+nxiFbpUuprd9mLlY8c4s9dArpAeGgfpqbXLTA9ooWZ0HfOWB1tmQJxFnXzx26Rq5vs\/eDz0OQRPq+DwvLRlnNbB75E2++HTtTULkmBuTAO3gl3uiNzO5VuZspzC0s\/ZNdlmXloLVzSzpeIGtdFYrpeW2yQ1MACg0OVBtV\/DtzxAn8RovZMt69o0f1EspZ5\/03L8WRS47m2As7TJD9jMQpKOtcwpUVye5p+d0hGDEz7VC3cRUx5IDYBw\/rHD03W7lPt54x9dwnaJIC67usJvJFlsnoPSS\/HH0Mkxh+5Qa8Mj7qZyoQS3Dv7WifNbmEZZE4McDjfcmni4Xq+HPgSU\/cZmjrc3PaX62fNmQ1H3Xix+tIO8q++yzE7kqOp3r0J06xgVJMZWtcLv2gp1wylCQwuceNRU+AP\/MRRhbpFkUU25afoW1Yb1ThaAnTq3ne+gK8M1z+GfE3ibffqCYryZEHcgopHCTZskdpeq\/lBano0UN38MUF\/ADcLYfP4EQT7SGqoUdYaZsOw4+cR5AiDr\/Rm36g7XzAqQE2nUDaLEdzYfUuBKMPjU7FwQrgIjG9TAnjmrthgdflxSytou0HZtJ5wWCpg+HD4m7ohbWF9HTDxMZsLHFuyiWxmwOElHhO1TNK80ITfPkAKGaWMG0olbxZylCk\/b9cSjBJieyVwBNuikJgoI7GIdm7BwLOEbpgLGX0Pi7LJ7zpn\/rMjU6m2oiZjc57jnP9ayaNUKGz\/4R3AUlJM92ga\/D5dtPnYuBpLjADUouuhcK1WsTjEzHR6el6C7L3FY3fGjqXchMVw6bcOcxjzvpWCBa4aRNqUAJfvpyP0V\/qi1yiLwbcfy8z99VVaTkl2ai4uuC6Zxd3dpyUdhcpPJIiGMLMnaVAekWIyqAIh9geFetuuhfNNel1ALAkZ1Kz8dtC849SmMJXWBYRFwEaCDFBJvVtiK3RtHZ\/cCRPWA5tN9GbIc3LUTmviTxy7UBztPQslgW8Ne7IYKQ+7o5N+jRk5o\/+SPwmVbLt\/u0VwhuzY\/hgBdI6SRS2sr\/SRvPjhTtghY97FEpB964Exw+nhIgkQUPZHjXQRcHTbf8G6c12O9bFnxPoUJO7WCxLZofiHGzCh4Z9dLpLQVATC0WuhST6SEa1QN8An4WC968XKTm6hRt8DZxy1VEep7OGmLC6NOrO70hq1B9nHMXSv9NSO1\/Ai5mbLxracimWI8FP0nycZtWWCw\/Rfl861+9glF0znSFL+BXP82brAdZbiBmFhU9vQdUqIfma5LB2S14BdcTICAPiq63TQSQ+ILnGig9CoNX6HFQYQT8ZB2BApbYEwQo42BO0Yz3JSu3gHuaDCPIFl0mTyC07xv7XBlZLU7v7y9NA+fnOYVOMCGJU47TQtXj3yLc2Gm4uIXkpbnf0kyoK3CgO3+ubA+BUHz5jTRg5pi3D7rscqSqieNTVD2Tn24cEmaZ5J5KnDpIIq2AmxoA8P0WWH+8YRrp4Vx8Tr3jYlQr0DmTQ3PHR00IX2aTe4ngfOOAIsgwnJZdq1lh2eyMeObgnkSNDU=","iv":"62267ffe414e7622eeffd65cc87cd0ae","s":"f63feb792ccec57f"}
Share your thoughts. Click here