Retail
June 23, 2021
More than half of respondents from a new survey said they would like to use a chatbot to connect with an employee for advice or to get support for finding specific products. Image credit: Unsplash
By Katie Tamola
As COVID-19 restrictions are continuously lifted, many shoppers may still stick to online shopping, continuing to rely on tools such as chatbots and product recommendations.
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","iv":"ab076303b7dd69235e5fe18daa6a20f5","s":"39dd82d55243da5d"}
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