Retail
June 23, 2021
More than half of respondents from a new survey said they would like to use a chatbot to connect with an employee for advice or to get support for finding specific products. Image credit: Unsplash
By Katie Tamola
As COVID-19 restrictions are continuously lifted, many shoppers may still stick to online shopping, continuing to rely on tools such as chatbots and product recommendations.
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","iv":"9de37f4aaaf66faac44dde673b413ffd","s":"562ae6bd6143fa39"}
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