Retail
September 9, 2021
U.K. shoppers are slowly returning to stores. Image credit: Harrods
By Sarah Ramirez
As British retailers look to recover from the whiplash of the last 18 months, brands should be mindful of improving the customer experience to encourage consumer spending.
{"ct":"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","iv":"8295c592b2ff5de92e94bf0690468787","s":"75658865dbe59b00"}
Share your thoughts. Click here